End User Computing Manager

About the role

HII Mission Technologies has an opportunity for an End User Computing Manager to join our team in Springfield, VA. The End User Computing Manager provides strategic and operational leadership for all end-user devices, ensuring their security, performance, and lifecycle management.

Responsibilities

• Anticipate evolving business and technology needs, identifying opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility.
• Work closely with IT Operations, cybersecurity, and engineering teams to ensure alignment with enterprise architecture and security requirements, while enabling a seamless and productive end-user environment.
• Build and develop a high-performing team through mentorship, coaching, and performance management, promoting a culture of accountability, innovation, and customer focus, to ensure staff are equipped to support current operations and future growth.

Requirements

• Bachelor's Degree in related field with 7+ years of progressive hands-on experience administering and troubleshooting Enterprise IT systems, tools, and services.
• 3+ years leading and managing Enterprise IT teams.
• Prior experience and demonstrated expertise in the following:
• Leading personnel, managing tasks, tracking statuses, and optimizing processes across a geographically distributed IT team
• Developing, managing, and documenting service-oriented processes such as Incident Management, Problem Management, Request Management, and Knowledge Management

Qualifications

• TS/SCI clearance required with ability to obtain Poly.

Skills

• ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM)
• Leading and managing tasks and personnel across geographically distributed work force
• Working with/across multi-disciplinary teams and operational managers (IT Ops Manager, Cybersecurity Operation Center Manager) to resolve outages and improve service delivery

Benefits

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

Pay

Anticipated Salary Range: $94,352.00 - $125,500.00

Schedule

Full Time/Salaried/Exempt