End User Computing I, Service Desk

About the Role

Responsible for working as part of a team that supports the delivery of technology services to the organization and ensuring an appropriate level of service is delivered.

What You Will Do

• Serve as the initial point of contact for all IT support requests via phone, email, chat, and ticketing systems.
• Diagnose, troubleshoot, and resolve common hardware, software, and network issues.
• Accurately log, prioritize, and manage incidents and service requests in ServiceNow.
• Escalate unresolved issues to Tier 2/3 support teams.
• Support Windows and macOS devices, mobile devices, printers, and peripherals.
• Assist users with account access, password resets, MFA, and identity management.
• Support collaboration tools such as Microsoft 365, Teams, and VPN solutions.
• Other duties as assigned.

What You Will Need

• Bachelor's degree or equivalent education and work experience.
• Up to 2+ years with bachelor's or equivalent.
• Customer-first mindset with strong problem-solving abilities.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Clear written and verbal communication skills.
• Attention to detail and commitment to process adherence.
• Team-oriented with a continuous improvement mindset.

Pay

Salary range: $45,000-$63,400. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate's experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. This role is also eligible for an annual performance-based incentive opportunity.

Benefits

Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

This response is AI-generated, for reference only.