End Point Specialist II

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Troubleshoot and resolve a variety of endpoint-related issues, including computer hardware, software, email, network connectivity, and peripheral equipment problems; perform repairs, corrections, and escalations as required.
• Create clear documentation of issues in the IT ticketing system.
• Escalate tickets and issues to administrators as needed.
• Preform administration of the enterprise asset management system.
• Create and maintain detailed documentation of routine procedures.
• Aid with onboarding of new users.
• Manage PC setups and deployments for new employees using standard hardware, images, and software.
• Install, assemble, and configure computers and monitors; pull cables; and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Adhere to and promote IT policies and procedures.
• Research innovative technologies and make recommendations to improve workflows and business processes.
• Assist with audits of IT licensed software.
• Works with IT-related projects assigned by supervisor.
• Performs other duties as assigned.

REQUIRED EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor’s degree, or a combination of three years of current education and experience in an IT-related field.
• One year of experience in support in an IT support role.
• Experience supporting Microsoft Windows operating systems in a networked enterprise environment.
• Microsoft Office Software.
• Helpdesk Experience.

PREFERRED

• Associate's degree or working towards bachelor's degree in MIS, or related field.
• CompTIA A+ Certification.
• Windows Server OS Fundamentals Experience.
• Mobile Device administration.

Required Skills

• Strong interpersonal, written, and oral communications skills to establish and maintain effective relationships with clients, employees, vendors, and business partners in a professional, prompt, and courteous manner.
• Ability to relate highly technical information in a clear and easily understood manner to non-technical personnel.
• Proven analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to move easily between work priorities and tasks to meet deadlines.
• Demonstrated project management skills.
• Utilizes work experience and independent judgment to plan and carry out goals.

Tools, Equipment, And Software

• Microsoft Windows OS (Multiple)
• Microsoft Office Suite
• Microsoft Windows Server (Multiple)

Working Conditions And Physical Requirements

• Primarily indoor work in an office environment requiring extended periods of sitting.
• Frequent use of manual dexterity and visual focus while working at a computer screen.
• Occasional bending, carrying, squatting, twisting and lifting upto 50 pounds independently.