Encounter Specialist Urgent Care

About the role

The High Point Westchester Med Plz - Immediate Care Status position at Wake Forest Health Network is a full-time Benefits Eligible role with various schedule details. The position offers a $Sign-On Eligible pay range of $22.90 - $34.35.

Responsibilities

• Participates in daily Care Team Huddles to ensure collaborative care is given to each patient on every visit
• Performs review of patient's medical records for upcoming, scheduled clinic visit
• Abstracts pertinent data related to activity within the healthcare system since last visit, quality indicators and the patient's personal clinical goals of therapy
• Makes notes as necessary to serve as a reminder of issues that need to be addressed during the clinic visit
• Greets and escorts patient to the exam room
• Obtains and documents all pertinent vital signs and measurements
• Affirms medication regimen in detail to evaluate each medication and dosage currently in the EMR and any newly reported medications or dosages
• Notes any discrepancies to discuss with provider
• Reconciles allergies
• Engages patient in conversation regarding reason for visit and overall health
• Affirms assessment of social environment, gaps in care, quality measures and progression and/or barriers to reaching the goals of therapy
• Prepares chart with any labs or other data for ease of access for provider, including reminders for quality indicators
• Remains in the exam room, enters all findings, including physical exam and assessment provider notes
• Enters provider orders and plan of care instructions, including prescriptions
• Provides instructions to patient and educational materials based on the exam findings
• Informs patient for timing of next visit and directs to check out for scheduling
• Documents all activities/interventions, patient/family responses, medication dispensed/prescribed in the electronic medical record
• Fulfills other patient care responsibilities as assigned that may include checking schedules and organizing patient flow; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam; and answering calls
• Fulfills clerical responsibilities as assigned. May include sending/receiving medical records and reports; facilitation of referrals; completing forms and requisitions; scheduling appointments; insurance verification and pre-certification activities
• Enhances professional growth and development through participation during in-service meetings, educational programs, conferences, and participate in committees as requested
• Adheres to applicable states controlled substance regulations
• P Practices universal precautions and properly handle blood and body fluids and deal with infectious patients
• Completes training related to hierarchical condition category (HCC) coding and demonstrate competency by appropriately when transcribing patient visits

Qualifications

• Knowledge of computer systems and applications
• Advanced typing and navigation skills within the electronic medical record system
• Critical thinking skills
• Solid oral and written communication skills
• Advanced knowledge of medical terminology, disease specific goals of treatment, and assessment skills
• Knowledge of medical documentation guidelines and practices including legal responsibilities related to confidentiality
• Knowledge of standard concepts, practices, and procedures within the designated field
• Knowledge of organizational policies, procedures and protocols
• Knowledge of common safety hazards and universal precautions to establish a safe work environment

Skills

• Knowledge of computer systems and applications
• Advanced typing and navigation skills within the electronic medical record system
• Critical thinking skills
• Solid oral and written communication skills
• Advanced knowledge of medical terminology, disease specific goals of treatment, and assessment skills
• Knowledge of medical documentation guidelines and practices including legal responsibilities related to confidentiality
• Knowledge of standard concepts, practices, and procedures within the designated field
• Knowledge of organizational policies, procedures and protocols
• Knowledge of common safety hazards and universal precautions to establish a safe work environment

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits And More Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Work Environment

Combination of medical office and exam/procedure room settings. Well-lit, well-ventilated, and adequate space. Frequent exposure to diseases, medicinal preparations and other conditions common to a clinic environment.

Physical Requirements

Standing: 35%, Walking: 65%, Sitting: 100%, Bending: 65%, Reaching with arms: 65%, Finger and hand dexterity: 65%, Talking: 65%, Hearing: 65%, Seeing: 65%, Lifting, carrying, pushing and or pulling: 20 lbs. maximum