Encounter Specialist Urgent Care

About the role

The High Point Westchester Med Plz - Immediate Care Status position at Wake Forest Health Network is a full-time Benefits Eligible role with various schedule details. The position offers a $Sign-On Eligible pay range of $22.90 - $34.35.

Responsibilities

• Participates in daily Care Team Huddles to ensure collaborative care is given to each patient on every visit
• Performs review of patient's medical records for upcoming, scheduled clinic visit
• Abstracts pertinent data related to activity within the healthcare system since last visit, quality indicators and the patient's personal clinical goals of therapy
• Makes notes as necessary to serve as a reminder of issues that need to be addressed during the clinic visit
• Greets and escorts patient to the exam room
• Obtains and documents all pertinent vital signs and measurements
• Asees medication regimen in detail to evaluate each medication and dosage currently in the EMR and any newly reported medications or dosages
• Notes any discrepancies to discuss with provider
• Reconciles allergies
• Engages patient in conversation regarding reason for visit and overall health
• Asees for social environment, gaps in care, quality measures and progression and/or barriers to reaching the goals of therapy
• Prepares chart with any labs or other data for ease of access for provider, including reminders for quality indicators
• Remains in the exam room, enters all findings, including physical exam and assessment provider notes
• Enters provider orders and plan of care instructions, including prescriptions
• Provides instructions to patient and educational materials based on the exam findings
• Informs patient for timing of next visit and directs to check out for scheduling
• Documents all activities/interventions, patient/family responses, medication dispensed/prescribed in the electronic medical record
• Fulfills other patient care responsibilities as assigned that may include checking schedules and organizing patient flow; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam; and answering calls
• Fulfills clerical responsibilities as assigned
• May include sending/receiving medical records and reports; facilitation of referrals; completing forms and requisitions; scheduling appointments; insurance verification and pre-certification activities

Qualifications

• Knowledge of computer systems and applications
• Advanced typing and navigation skills within the electronic medical record system
• Critical thinking skills
• Solid oral and written communication skills
• Advanced knowledge of medical terminology, disease specific goals of treatment, and assessment skills
• Knowledge of medical documentation guidelines and practices including legal responsibilities related to confidentiality
• Knowledge of standard concepts, practices, and procedures within the designated field
• Knowledge of organizational policies, procedures and protocols
• Knowledge of common safety hazards and universal precautions to establish a safe work environment