Enablement Manager, Revenue Operations

Responsibilities

• Create and manage a structured onboarding program for all new employees across Engineering, Product, GTM, Finance, and Operations
• Partner with cross functional stakeholders to maintain onboarding materials and ensure information stays accurate and current
• Build scalable onboarding systems and feedback loops to improve the employee onboarding experience
• Track onboarding completion metrics and new hire ramp performance
• Develop onboarding programs for Account Executives, SDRs, and Customer Success Managers
• Define role specific ramp milestones and time to productivity benchmarks
• Continuously improve onboarding content based on product changes, pricing updates, and competitive shifts
• Build sales playbooks for both PLG and enterprise sales motions
• Create frameworks for discovery, qualification, messaging, objection handling, and deal progression
• Partner with Sales leadership to operationalize sales methodologies such as MEDDPICC
• Develop Customer Success onboarding, expansion frameworks, and QBR resources
• Create expansion and upsell playbooks to support NRR growth
• Partner with Customer Success leadership on enterprise account enablement strategies
• Maintain competitive positioning resources and battle cards against infrastructure competitors
• Gather feedback from Sales and Customer Success teams to improve messaging and objection handling
• Partner with Product and Marketing to keep competitive materials current
• Track onboarding effectiveness, ramp metrics, win rates, conversion rates, and expansion metrics
• Partner with Revenue Operations and People teams to build reporting infrastructure
• Continuously improve programs using data and feedback
• Leverage AI tools to scale onboarding, content creation, and competitive intelligence
• Implement AI assisted coaching and conversational intelligence platforms
• Develop scalable AI driven enablement systems that reduce operational overhead

Requirements

• Demonstrated experience building onboarding or enablement programs in high growth SaaS, PaaS, or infrastructure companies
• Experience supporting Sales and Customer Success organizations with training, playbooks, or onboarding
• Strong understanding of enterprise B2B sales processes and customer success workflows
• Experience developing written enablement content including playbooks, onboarding materials, and competitive resources
• Experience working cross functionally with Revenue Operations, Sales, Customer Success, Product, Marketing, and People teams
• Comfort using metrics and reporting to improve enablement effectiveness
• Active use of AI tools for content creation, coaching, or enablement operations
• Strong communication and organizational skills