Enablement Manager, Post-Sales

About the role

Assort Health builds specialty-specific AI agents for patient access — scheduling, triage, intake, referrals, refills, eligibility, and payments. We recently raised a $120M Series C led by Menlo Ventures at a $1.2B valuation, and revenue has grown 20x in 15 months. We're hiring our first dedicated post-sales Enablement Manager to build the systems that let Implementation, Customer Success, and Support scale with that growth.

Responsibilities

• Ramp. Onboarding for Implementation, CSM, and Support hires.
• Certification. Skills validation before anyone touches a live account — agent building and configuration, metric and value presentation, go-live execution, and escalation handling.
• Playbooks. Repeatable motions for implementation, customer onboarding, go-live, and ongoing account management.
• Health system readiness. As we move upmarket into health systems and academic medical centers, build the playbook for multi-site, multi-specialty deployments.
• Gap analysis and feedback loop. Partner with Product, Engineering, Sales, and post-sales leadership to identify gaps in post-sales performance and translate them into enablement priorities — and route recurring customer friction back to those same teams.
• Recurring enablement. Ongoing sessions across post-sales teams covering new workflows, product changes, and skill refreshers, so knowledge doesn't decay after onboarding.
• Knowledge system. One source of truth for runbooks, integration guides, and escalation paths.
• Own the architecture, not just the content. Coaching layer. Call and ticket review cadence with frontline managers; turn patterns into targeted interventions.
• Measurement. Tie enablement to time-to-live, first-call resolution, PSAT, churn, and NRR.

Requirements

• 4+ years in enablement, with post-sales as your primary focus
• Built enablement systems from scratch at a scaled or fast-scaling SaaS company — onboarding paths, certification, knowledge architecture, measurement
• Track record moving a business metric, not just shipping training
• Enabled technical teams (Implementation, Solutions, Support) on product fluency and configuration
• Fluent with LLMs and automation tooling — uses them to build enablement assets, automate reporting, and scale your own output
• Comfortable building in ambiguity; ships in weeks, iterates continuously

Nice to have

• Hands-on implementation or solutions background — you've configured or deployed software for customers yourself
• Experience enabling teams through an upmarket transition into enterprise accounts
• Experience with EHR/PMS workflows (Epic, Athena, NextGen) and how health systems deploy software
• Formal teaching or instructional design background — classroom teaching, curriculum design, or technical training counts
• Familiarity with integrations, APIs, or technical troubleshooting

What we're looking for

• Not required
• Clinical credentials or provider revenue cycle expertise.

Benefits & Perks

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Build your retirement savings.