Enablement Engineer

Responsibilities

• Automation Implementation
• Build and deploy automation scripts and workflows under the direction of the Sr. Manager.
• Implement integrations between ticketing systems, monitoring platforms, and automation tools.
• Write clean, documented, maintainable code for all automation deliverables.
• Execute testing and validation for automation deployments before go-live.
• Support the Sr. Manager in delivering the 8–12% ticket deflection target by Month 12.
• Leverage AI tools to enable customer-facing self-service capabilities, reducing inbound ticket volume and improving response times.
• Support internal teams through AI-assisted tools and workflows, improving engineer efficiency and consistency of resolution across Tier 1 and Tier 2.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent work experience.
• 2+ years of experience in IT automation, scripting, or systems integration.
• Hands-on experience building and deploying automation in an operational IT environment.
• Experience working with managed services or enterprise infrastructure environments.
• Proficiency in scripting languages (PowerShell, Python, Bash, or similar).
• Experience with REST API integration and webhook development.
• Familiarity with ticketing and monitoring platform APIs (ConnectWise, ServiceNow, or similar).
• Understanding of Windows/Linux server administration, VMware, and network fundamentals.
• Experience with source control (Git or similar).
• Strong attention to detail with a disciplined approach to testing and documentation.
• Able to work collaboratively within a small, fast-moving team.
• Clear communication skills for both technical and operational audiences.
• Willingness to learn and adapt as automation tooling and priorities evolve.

Preferred Qualifications

• Experience with automation platforms (Ansible, Terraform, or similar orchestration tools).
• Familiarity with AI/ML APIs or conversational platform integrations.
• Industry certifications: Microsoft, CompTIA, VMware, or cloud platform.