EMT Coordinator

Job Summary and Qualifications

Work in a customer-centric transfer and transport call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information.

Work collaboratively with team members ensuring appropriate patient admission. Exhibit proficiency in EMTALA. Efficiently and effectively, manage all hospital transfers and transports.

Display and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center’s customer groups (i.e. physicians and their office staffs, callers, and fellow employees).

Exhibit knowledge of all state/federal regulatory requirements pertaining to ambulance transports

Exhibit exceptional communication and interpersonal skills with physicians and their offices to coordinate admission.

Qualifications

• EMT Certificate (required)
• Minimum 2 years of clinical or hospital experience required – highly preferred ED and acute hospital experience
• Call Center/Transfer Center experience (preferred)

Scheduling Requirements

• 12 Hour Shifts – Required
• Flexibility in scheduling - Required
• Rotating Weekends - Required
• Holiday Shifts - Required

Benefits

Medical City Plano, offers a total rewards package that supports the health, life, career and retirement of our colleagues.

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Note

Note: Eligibility for benefits may vary by location.