EMS SUPERVISOR

About the role

Provides supervision of all EMS Staff, guidance on property licensing requirements related to the EMS function, compliance with racing commission regulations, and scheduling for racing and exercise days.

• Provide guidance and daily supervision to staff in the EMS department.
• Support and administer operational goals; monitor performance and profit objectives.
• Adhere to scheduling and coordinate with manager on any concerns, focusing on guest satisfaction.
• Support compliance with departmental budgets.
• Develop and maintain the EMS Staff Schedule.
• Monitor and maintain EMS supplies/equipment; ensure setup of ambulance throughout the season.
• Ensure compliance with all local and state regulations and licensing requirements.
• Monitor patient care reviews and reports.
• Promote and demonstrate superior customer service; ensure standards are followed by all team members and address issues as they arise.
• Ensure regulatory compliance within area of responsibility and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Responsibilities

This job has supervisory responsibilities, including:

• Managing work procedures and expediting workflow.
• Providing coaching and counseling to team members.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Three to five years’ experience in a related field; one year of supervisory experience preferred.
• Excellent organization and communication (verbal and written) skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to interact with guests, staff, and colleagues; resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to maintain confidentiality and a high level of professionalism at all times.

Skills

• Ability to read and interpret documents in English (e.g., safety rules, operating instructions, procedure manuals).
• Ability to read and communicate verbally in English; written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations

• State Paramedic or EMT Licensure.
• Current CPR/AED Certification at Health Care Provider Level.
• Current Hazardous Material Awareness Training.
• Emergency Vehicle Operator Certification.
• Valid driver’s license with acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• Frequently required to reach with hands and arms, talk, or hear.
• Specific vision abilities required include close vision, color vision, and peripheral vision.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 55 pounds, and occasionally lift and/or move up to 75 pounds.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level in the work environment is usually moderate.
• May be exposed to an environment containing unrestricted secondhand tobacco smoke.

Benefits

Base salary is one component of our competitive Total Rewards package, which includes:

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus (varies by position).
• Paid time off earned according to local policy, increasing with length of employment.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.