EMS Specialist

About the role

The EMS Specialist will work under the supervision of the EMS & Trauma Systems Regional Manager. They will plan, coordinate, and evaluate EMS education/training and certification activities, plan and coordinate complaint investigations, and provide technical assistance and information to EMS licensees and certificant holders.

Responsibilities

• Investigate complaints relating to EMS licensees, certificant holders. Develop and carry out investigative plans, prepare detailed reports, and make recommendations for action to the Compliance Review Committee.
• Follow program guidelines for all EMS activities. Ensure entry in EMS database and inspection documents is timely and error free.
• Cover the following areas: Regional Advisory Council (RAC) Q, N – TSAQ Counties, Austin, Colorado, Fort Bend, Harris, Matagorda, Montgomery, Walker, Waller, Wharton, TSAN Counties- Brazos, Burleson, Grimes, Leon, Madison, Robertson, Washington, TX office location.
• Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.

Requirements

• Must possess a valid Class C Texas driver's license, or equivalent license from another state.
• Must possess a current Texas or National certification or license as an emergency medical services personnel; minimum Emergency Medical Technician (EMT) level.
• Must possess a current Texas or National certification or license as an emergency medical services personnel; minimum Emergency Medical Technician (EMT) level.
• Must meet and maintain an acceptable driving record that meets the standards developed by the Texas Department of Public Safety (DPS) and DSHS policies to operate vehicles.

Qualifications

• Prehospital care knowledge of how to treat a critically injured or ill patient.
• Knowledge of the operations of an EMS provider or EMS education program.
• Knowledge of agency administrative rules, regulations, policies and procedures.
• Knowledge of modern office practices and administrative procedures.
• Skill in relating complex information verbally and in writing.
• Skill in the use of current computer systems and Microsoft products to include Word, Excel and Power Point, internet, Teams, and email.
• Skill in composing and editing written correspondence, memorandums, reports, and forms using Microsoft Word or equivalent word processing software.
• Ability in providing customer service.
• Ability to accurately interpret public health laws, rules, regulations, policies, and procedures.
• Ability to perform detailed tasks with a high degree of accuracy.
• Ability to exercise good judgment in problem solving.
• Ability to establish and maintain effective working relationships with supervisors, coworkers, and stakeholders.
• Ability to gather information and prepare reports related to complaint investigations.
• Ability to maintain confidentiality of documents, materials, and information.
• Ability to communicate and express ideas clearly and accurately, both verbally and in writing.
• Ability to meet strict deadlines and work on multiple projects with rapidly changing priorities.
• Ability to respond to public inquiries in a timely manner.
• Ability to travel.

Skills

• Uses computer for inputting and retrieving data and word processing to include Microsoft products, Word, Excel, Teams, and Power Point.

Benefits

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

Pay

$3,793.41 - $5,921.25 per month

Schedule

Day shift