EMS Specialist

About the role

This position provides comprehensive administrative support for an EMS division, handling complex and confidential duties that require discretion, independent judgment, and strong organizational skills.

Responsibilities

• Maintain databases, process certifications and permissions
• Manage HIPAA-sensitive reports and coordinate applications
• Oversee credential tracking and facilitate paramedic development programs
• Liaise with educational institutions and manage billing and equipment procurement
• Support community events and coordinate training sessions
• Update learning management systems and manage internship calendars
• Ensure smooth communication with external agencies
• Transcribe and prepare administrative documents
• Handle customer service and support billing operations

Requirements

• Bachelor’s degree or higher (Master’s degree or higher with relevant certifications for mastery level)
• Certified Ambulance Privacy Officer (within 6 months) for entry level
• Minimum 2 years’ (entry) or 7 years’ (mastery) relevant experience
• Certifications in EMS, CPR, and First Aid

Skills

• Proficiency in Microsoft Office, database management, and EMS-related software
• Strong communication, customer service, and medical billing experience
• Knowledge of medical terminology, insurance billing, and related policies
• Ability to multitask, prioritize, and work under pressure while maintaining confidentiality
• Excellent organizational, problem-solving, and judgment skills
• Ability to handle sensitive information professionally
• Strong technical aptitude for learning district-specific software
• Effective communicator capable of working with diverse stakeholders