EMS Sales Assistant - Vermont

Application deadline: 20 November 2026 · Department: USA Retail · Location: EMS Burlington (VBU)

About the role

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, EMS has the perfect role for you! As a Sales Assistant, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you’ll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.

Responsibilities

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals
• Share knowledge and skills to support and train both new and existing team members

Operational Excellence

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures
• Accurately process transactions, handling various payment methods with efficiency
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience
• Represent the EMS brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential

Requirements

• Committed to delivering outstanding customer service
• Passionate about retail and eager to share that enthusiasm
• Excellent communicators with a friendly and approachable demeanour
• Energetic, driven, and determined to complete tasks effectively
• Team players who are reliable and trustworthy

Benefits

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 30% off National Brands Eastern Mountain Sports
• A stable, successful and supported environment
• Length of service awards

Pay

$16.00 - $17.00 per hour