EMS Program Manager

About the role

The EMS Program Manager co-leads operational execution of Brown University Health’s enterprise EMS strategy alongside the Enterprise EMS Medical Director. In partnership with the Enterprise EMS Medical Director, the manager coordinates systemwide priorities, governance, KPIs and outcome measurement, performance improvement, issue resolution, site alignment, and relationships with EMS agencies and transport partners.

Responsibilities

• Execute the enterprise EMS strategy and coordinate systemwide and site-level alignment and direction.
• Co-lead EMS governance, reporting, performance measurement, and action tracking.
• Coordinate resolution of EMS-hospital operational, transport, handoff, offload, and supply concerns.
• Manage relationships, communication, education, and improvement activities with EMS agencies and transport partners across Rhode Island and Massachusetts.
• Support EMS quality, safety, emergency preparedness, and closed-loop case feedback.
• Develop standardized EMS processes, tools, and programs in collaboration with clinical and operational leaders.
• Provide programmatic coordination and operational support to LifePACT Critical Care Transport and the Medical Communications Center (MedComm) as they relate to enterprise EMS strategy, system integration, safety, quality improvement, and EMS partner engagement.
• Collaborate with LifePACT and MedComm leadership to identify operational trends, communication gaps, safety risks or improvement opportunities, and opportunities to improve EMS coordination, transport processes, and system-wide performance.

Requirements

Education and Certification

• Current or prior Paramedic certification required.
• Bachelor’s degree in healthcare administration, EMS, nursing, emergency management, public safety, business, or related field preferred.
• Project management, process improvement, or healthcare quality certification preferred.

Experience

• Minimum five years of experience in EMS, emergency department operations, patient flow, medical transportation, emergency preparedness, healthcare operations, or a related field.
• Experience leading cross-functional programs across multiple departments, sites, or external partners.
• Experience working with EMS agencies, ambulance vendors, or hospital-based EMS operations strongly preferred.

Required Certifications and Training

At time of appointment or within 90 days:

• FEMA/NIMS ICS-100
• FEMA/NIMS ICS-200
• FEMA IS-700, National Incident Management System
• FEMA IS-800, National Response Framework

At time of appointment or within 1 year:

• ICS-300, Intermediate Incident Command System for Expanding Incidents
• Fire and Emergency Services Instructor I, EMS Instructor certification, or equivalent formal adult-education/instructor qualification consistent with current NFPA professional qualification standards

Preferred Qualifications

• EMS Instructor certification or demonstrated advanced EMS education experience.
• FP-C or CCP-C
• EMS Officer or Fire Officer professional qualification.
• BLS, ACLS, PALS, or other applicable clinical instructor credentials.

Skills

• Program management, strategic execution, and operational problem-solving.
• Relationship management, facilitation, collaboration, and conflict resolution.
• Data analysis, performance measurement, and executive communication.
• Strong organization, accountability, discretion, and follow-through.

Work Environment

Hospital-based and field-facing role requiring travel among system hospitals and EMS partner locations. May include occasional ride-alongs, drills, training events, and off-hour meetings or response activities. Requires effectiveness in dynamic, high-pressure, and time-sensitive environments. Driving required. Location: Rhode Island Hospital, 593 Eddy Street, Providence, Rhode Island 02903.

Pay

$71,136.00 – $117,353.60 per year.

Schedule

Monday–Friday, 8:00 a.m.–5:00 p.m. (8-hour days); some weekends may be required. Shift is variable.