Emergency Management Program Manager

We need to output HTML fragment with sections: About the role? Actually the posting includes description paragraphs. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to parse the posting. Content: - Intro about Waymo (company description). Could be "About the role"? Actually "About the role" could be the description of the role. The posting includes: "In this hybrid role, you will report to the Head of Event Response. You Will Own ..." That's responsibilities. We need to separate responsibilities, requirements, qualifications, skills, benefits, pay, schedule. Let's extract: Responsibilities (list of duties): - Own the end-to-end operational control, training, SOP development, and growth of the Emergency Response Team, including supporting the Escalation Manager Ops On-Call program both domestically and internationally. - Improve real-time workflows for critical field events, integrate emergency protocols with Business Continuity Plans, and develop and implement strategies to optimize bandwidth during a market crisis. - Develop and maintain Emergency Action Plans, build, publish, and audit site-specific procedures and ensure all facilities have the required readiness equipment, redundancy, and tooling. - Serve as the primary liaison for Public Safety Answering Points including establishing specialized communication lines for planned and unplanned events. - Coordinate the planning and mitigation for natural disasters, severe weather, and geopolitical risks, while driving continuous improvement leveraging tabletop exercises, full-scale drills, and post-event After-Action Reviews. - Continuously optimize paging, handoff processes, and crisis-throttling tools (such as suppressing or market-allocating incoming requests) to maximize agent bandwidth and prioritize events causing significant community impact during an active crisis. Requirements (maybe "You Have"): - 8+ years in operations, program management, emergency and disaster planning - 3+ years experience building, scaling, or managing global on-call programs, Business Continuity Planning, escalation pathways, or large-scale Emergency Response Teams - Bachelor’s degree in Emergency Management, Homeland Security, Public Policy, Operations Management, or a related field (or equivalent practical experience) - Deep knowledge of developing, publishing, and maintaining site-specific Emergency Action Plans and seamlessly integrating them into broader Business Continuity Plans - A proven track record of scaling emergency response teams, on-call programs, and escalation management frameworks across multiple domestic and international regions - Experience managing emergency response, incident management, or physical safety operations within a tech company, ride-sharing platform, autonomous vehicle (AV) company, or large logistics/fleet network Qualifications (maybe "We Prefer"): - Background working directly with public safety agencies, emergency services (PSAPs), law enforcement, and city officials to coordinate safety efforts during major public events or crises - Certifications such as Certified Business Continuity Professional (CBCP), Associate Business Continuity Professional (ABCP), or structural frameworks like FEMA’s National Incident Management System (NIMS) / Incident Command System (ICS) (specifically ICS 100, 200, 700, 800) - Experience managing queue prioritization, tooling outages, and operational bandwidth (e.g., dynamically throttling or routing support requests by market during a localized crisis) Skills maybe not explicit; could be derived but we shouldn't invent. The posting doesn't have a separate "Skills" section; we could omit Skills if no specific content. Benefits: The posting mentions: "Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements." That's benefits info. Also maybe "Travel Up to 25% to visit ERT sites, occasional travel to Waymo HQ in MTV" is travel requirement, not benefit. But we could include travel under Schedule? Actually schedule: maybe "Travel Up to 25% ..." is travel requirement, not schedule. There's no explicit schedule like full-time, hybrid, etc. The posting says "In this hybrid role". That's schedule: hybrid. Also "full-time position". So schedule: hybrid, full-time. Also travel up to 25% could be under Schedule or maybe a separate section but we only have Schedule heading allowed. We could include travel info under Schedule as note. Pay: Salary Range $159,000—$196,000 USD. Also mention base salary range, bonus, equity. So we have Pay. About the role: maybe a brief summary: Waymo is an autonomous driving technology company ... The Waymo Driver ... Waymo Operations exists to deliver the Waymo Driver to the world... This could be "About the role" or "About Waymo". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we can have About the role containing description of Waymo and the role context. We need to preserve all substantive information, not invent or summarize away detail. So we need to include the company description paragraphs. Let's craft sections:

About the role

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. In this hybrid role, you will report to the Head of Event Response.

But note: The sentence "In this hybrid role, you will report to the Head of Event Response." could be part of About the role or Responsibilities. We already have that sentence in About the role; maybe better to put it there. However responsibilities start after that. We'll keep it there. Now Responsibilities: list as

• ... each duty. Requirements: list as
  • ... each bullet from "You Have". Qualifications: list as
    • ... each bullet from "We Prefer". Skills: No specific content, so omit. Benefits: list as
      • ... from "Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements." Also maybe mention travel? Travel is not a benefit but could be under Schedule. We'll keep benefits as that. Pay:

        The expected base salary range for this full-time position across US locations is $159,000—$196,000 USD. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

        Schedule:

        This is a hybrid, full‑time position. Travel up to 25% to visit ERT sites, with occasional travel to Waymo HQ in MTV.

        We need to ensure we don't include boilerplate like cookie/navigation/legal/EEO etc. The posting didn't have those. Now output only HTML fragment. Check for any repeated content: Ensure we didn't miss any substantive info. Let's verify each piece: Company description: included. Role reporting line: included in About the role. Responsibilities list: we have 6 items. Check each responsibility from text: - Own the end-to-end operational control, training, SOP development, and growth of the Emergency Response Team, including supporting the Escalation Manager Ops On-Call program both domestically and internationally. - Improve real-time workflows for critical field events, integrate emergency protocols with Business Continuity Plans, and develop and implement strategies to optimize bandwidth during a market crisis. - Develop and maintain Emergency Action Plans, build, publish, and audit site-specific procedures and ensure all facilities have the required readiness equipment, redundancy, and tooling. - Serve as the primary liaison for Public Safety Answering Points including establishing specialized communication lines for planned and unplanned events. - Coordinate the planning and mitigation for natural disasters, severe weather, and geopolitical risks, while driving continuous improvement leveraging tabletop exercises, full-scale drills, and post-event After-Action Reviews. - Continuously optimize paging, handoff processes, and crisis-throttling tools (such as suppressing or market-allocating incoming requests) to maximize agent bandwidth and prioritize events causing significant community impact during an active crisis. All present. Requirements (You Have): - 8+ years in operations, program management, emergency and disaster planning - 3+ years experience building, scaling, or managing global on-call programs, Business Continuity Planning, escalation pathways, or large-scale Emergency Response Teams - Bachelor’s degree in Emergency Management, Homeland Security, Public Policy, Operations Management, or a related field (or equivalent practical experience) - Deep knowledge of developing, publishing, and maintaining site-specific Emergency Action Plans and seamlessly integrating them into broader Business Continuity Plans - A proven track record of scaling emergency response teams, on-call programs, and escalation management frameworks across multiple domestic and international regions - Experience managing emergency response, incident management, or physical safety operations within a tech company, ride-sharing platform, autonomous vehicle (AV) company, or large logistics/fleet network All present. Qualifications (We Prefer): - Background working directly with public safety agencies, emergency services (PSAPs), law enforcement, and city officials to coordinate safety efforts during major public events or crises - Certifications such as Certified Business Continuity Professional (CBCP), Associate Business Continuity Professional (ABCP), or structural frameworks like FEMA’s National Incident Management System (NIMS) / Incident Command System (ICS) (specifically ICS 100, 200, 700, 800) - Experience managing queue prioritization, tooling outages, and operational bandwidth (e.g., dynamically throttling or routing support requests by market during a localized crisis) All present. Benefits: Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. We could also mention that it's full-time position? Already in Pay and Schedule. Pay: Salary range and details. Schedule: hybrid, full-time, travel up to 25% to visit ERT sites, occasional travel to Waymo HQ in MTV. Check if any other info: "The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process." We included that. Now ensure we didn't include any filler like "commensurate with experience". Not present. Now output HTML. We must not include markdown fences. Just raw HTML.