EMS Licensing Specialist

About the role

The EMS License and Permit Specialist will perform complex licensing work. Receives, processes, and analyses applications and supplemental documentation relating to EMS licensing and certification of EMS personnel, educators, providers and first responders. Ensuring applicants follow applicable policies, rules, and laws. Work involves receiving, reviewing, approving, and entering applications in data systems; communicating with applicants; creating correspondence; and providing technical assistance to customers, applicants, the public, and internal staff concerning EMS licensing. Works under moderate supervision and latitude for the use of initiative and independent judgment reporting to the EMS licensing unit manager.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (45%)
• Licensing: Receives, processes, and analyzes applications and supplemental documentation. Inform applicants of application deficiencies, if any. Approves or denies license applications based on state agency policies, procedures, rules, and laws. Entering license and applications, payments, and required technical data for licenses into appropriate computer applications, databases, and systems. (30%)
• Customer service: Assist customers with application and account issues. Communicate and provide interpretations of licensing requirements, eligibility requirements, and other information to applicants, license, stakeholders, the public and agency staff by telephone, emails, and written correspondence. (20%)
• General duties: Files and archives documents in accordance with unit and agency policies. Prepares reports as required and attends required meetings and trainings. (5%)
• Other Duties: Carry out other duties as assigned