EMS Coordinator

Hours of Work: Day
Days Of Week: M-F, occasional weekend as needed for EMS related operations
Work Shift: 8X5 Day

About the Role

The Emergency Medical Service (EMS) Coordinator and pre-hospital coordinator acts as the liaison to affiliated EMS and pre-hospital agencies servicing the health care system catchment area. The EMS Coordinator uses critical thinking skills, coordinates pre-hospital communications with EMS Providers, and enhances the continuum of care by facilitating the flow of the patient from the pre-hospital setting, through the acute care setting and back to the community. Works with team members and administration to improve customer satisfaction and maximize results within the emergency department and throughout the hospital. Demonstrates flexibility and adaptability to work process change, makes decisions, and takes appropriate actions to solve problems. Originates, develops, or implements new methods to accomplish objectives by meeting the needs of customers. Supports the mission, vision, values, and strategic goals of Methodist Health System.

Responsibilities

• Act as liaison between EMS providers, hospital staff, and administration to improve EMS/ED relationships and hospital throughput processes.
• Assist Stroke/Cardiac/Trauma Coordinators as needed and provide educational assistance to local EMS providers.
• Coordinate paramedic continuing education (CEs) quarterly for ED paramedics.
• Assist Materials Specialist with medical equipment training.
• Serve as hospital representative for EMS school activities, EMS student clinical scheduling, and contracts.
• Maintain records of educational activities.
• Receive and investigate complaints from EMS Providers, MHS Staff, patients, and visitors regarding EMS-related issues; initiate and complete follow-up interviews as needed.
• Assist ED and Hospital Administration with EMS and ED-related research to improve relationships and hospital processes.
• Research and report EMS and ED volume stats for monthly, quarterly, and yearly reports; create and maintain EMS dashboards.
• Participate in Chest Pain Committee meetings, Hospital Community Liaison Meetings, and Methodist Health System semi-annual EMS Meetings.
• Attend North Central Texas - Trauma Regional Advisory Committee (NCT-TRAC) Meetings and any EMS/Fire Dept. related events or meetings as needed.
• Coordinate, plan, and host meetings and nursing/EMS conferences.
• Improve and maintain working relationships with EMS Providers through communication, collaboration, and education; meet with EMS/Fire Dept. leadership teams quarterly.
• Conduct daily EMS/Fire Department visits and follow up on EMS patient outcomes for STEMI, trauma, CPR, and code stroke activations.
• Maintain EMS lounge, printing equipment, and storage of EMS equipment; facilitate the return of all EMS equipment left at the ED.
• Assist EMS Services with ongoing quality assurance processes and act as a liaison between ED staff and EMS for clinical and professional interactions.
• Ensure EMS Services provide appropriate documentation for each patient brought to the ED.
• Work with ED Leadership and Emergency Management Department to develop mock MCI drills and other emergency preparedness exercises.
• Work in the Emergency Department assisting in patient care within scope of practice during high acuity or volume situations or at the request of the ED Manager.
• Work with Attending ED physicians and demonstrate key elements of service excellence and MHS core values.
• Lead challenging conversations and maintain a calm, empathetic, and professional demeanor with patients, families, visitors, and staff.
• Assist Emergency Department Educator with staff training, including Basic Life Support (BLS) and CPR instruction (AHA - Caruth Initiative Grant Education).
• Perform education on Code STEMI, Code Stroke, MCI, and Trauma drills.
• Serve as LifeNet Administrator for EMS electronic medical records operations and training.
• Maintain MCI Disaster Drill closet and equipment; respond to Code Medical Emergency Response Team (MERT) when available.
• Assist ED Manager with overseeing the Code MERT policy and response; develop and maintain dashboards for Code MERTs.
• Collect and oversee documentation on all Code MERTs and maintain the ED patient follow-up program.
• Maintain and improve working relationships with Air Based, Fire Based, Private, and Hospital Based EMS Providers through communication, education, and public relation events.
• Research and attend EMS educational and marketing initiatives to improve patient care processes and EMS/Hospital relationships.
• Match EMS records with hospital medical records as needed and follow up on EMS patients transported to Methodist Southlake Medical Center for process improvement.
• Perform duties within the scope of practice as an Emergency Department Technician as needed.
• Administrative responsibility for product line marketing to regional fire departments as determined by the executive team.
• Manage personnel in fire stations to encourage EMS to bring patients to MHS services by communicating changes, new equipment, and technology.
• Plan strategies and quota visits to fire stations per month; create reports to monitor EMS utilization trends and communicate findings to the executive team.
• Tour new fire department command staff around the hospital and existing command staff as new facilities/amenities are created.
• Serve as liaison between fire stations and MHS departments to assist with operational concerns and opportunities for improvement.
• Obtain feedback from fire stations on operational issues and identify needs for improvement; ensure follow-up communication from the hospital back to the fire department.
• Build positive hospital-fire department relations through station visits, telephone contacts, and prompt attention to fire department needs.
• Communicate contacts with fire departments and their crew through meetings with appropriate directors or Vice Presidents.
• Develop and maintain positive relationships with fire departments to increase utilization of emergency department services and build loyalty.

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred.
• Basic Life Support (BLS) and Advanced Cardio Life Support (ACLS) certification.
• NREMT-P or RN preferred; EMT-P or LP required.
• 5 years of working knowledge of EMS process and EMT/Paramedic scope of practice.
• Required experience in a leadership position within a fire department/EMS agency.
• Prior experience in a sales/business development role preferred.

About the Organization

Methodist Dallas Medical Center is one of North Texas’ best places to work and a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, Methodist Dallas strives to have a diverse workforce that reflects the communities it serves. Distinctions include:

• Magnet®-designated hospital
• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023
• Level III Neonatal Intensive Care Unit
• Liver, kidney, and pancreas transplantation programs