EMR Specialist I

Supports the implementation, maintenance, and optimization of the organization’s Electronic Medical Record (EMR) systems. Focuses on day-to-day system configuration, troubleshooting, user support, and data integrity. Works closely with clinic management to ensure the EMR functions effectively and aligns with operational workflows, while also supporting the clinical training team. Collaborates with business units, affiliates, vendors, and the Information Services (IS) team to ensure applications are properly configured and optimized for performance.

Responsibilities

• Provide first-level support for EMR issues, including user access, workflow errors, and system functionality concerns. Escalate complex issues as needed.
• Assist in configuring templates, forms, user roles, and system settings under the guidance of senior analysts.
• Support end-users by creating training materials, conducting basic training sessions, and documenting processes or system updates.
• Monitor data accuracy, identify inconsistencies, and collaborate with teams to correct errors.
• Participate in workflow assessments and recommend improvements to enhance efficiency and user experience.
• Assist with system testing, validation, and go-live support during upgrades, patches, or new feature rollouts.
• Ensure EMR usage aligns with HIPAA, organizational policies, and security standards.
• Work with clinical, IT, and administrative teams to support EMR-related initiatives and projects.
• Bridge clinical needs and software functionality.
• Perform administration and configuration changes on athenaNet, both Revenue Cycle (Collector) and Electronic Health Record (Clinicals).
• Support and maintain auxiliary clinical applications integrated with athenaNet, such as telehealth and home health devices.
• Work with the Information Security Officer (ISO) and team to address security concerns.
• Provide P3 application documentation, metrics, analytics, and reporting.
• Maintain confidentiality regarding information being processed, stored, and accessed by the systems.

Requirements

• Bachelor’s or advanced degree in healthcare, computer science, or business, or equivalent work experience.
• 1+ years of experience with a basic understanding of EMR systems.
• 3+ years of IS-related support experience.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple tasks and prioritize effectively.

Skills

• Knowledge of healthcare applications support.
• Knowledge of electronic medical records.
• Knowledge of Information Services support concepts and best practices.
• Strong knowledge of core Microsoft business applications (Word, Excel, Outlook, etc.).
• Ability to provide product documentation and training.
• Ability to identify and troubleshoot potential issues and participate in their resolution with high customer satisfaction.
• Ability to work a flexible schedule to meet the needs of group growth and expansion.
• Ability to work independently as well as in a group setting.
• Ability to multi-task.
• Knowledge of HIPAA regulations.
• Knowledge of healthcare terminology, procedures, and practices.

Desired Experience

• Experience with athenaNet Administration.
• Clinical workflow experience.
• Experience with SaaS/Cloud-based applications.

Schedule

This role offers a hybrid work arrangement, working in-office three days per week.

Pay

$70,000–80,000 depending on experience.