EMR Lead Support Specialist

About the role

As an EMR Informatics Specialist at Quincy Medical Group, you will serve as a key resource in optimizing the electronic medical record (EMR) experience for providers and staff across the organization. With a primary focus on Epic, you will bridge the gap between clinical operations and technology by translating complex system functionality into practical, efficient workflows that support patient care and operational excellence.

Responsibilities

• Serve as a primary resource for Epic system support, optimization, and end-user issue resolution across clinical and operational departments.
• Design, deliver, and maintain Epic training programs for new hires and existing team members, adapting content to support role-specific workflows and learning styles.
• Analyze workflow inefficiencies, identify system gaps, and recommend solutions that improve operational effectiveness and user experience.
• Partner with clinical and operational stakeholders to gather requirements, document workflows, and support system build or configuration enhancements.
• Troubleshoot complex EMR issues and coordinate resolution efforts while maintaining ownership of follow-through and communication.
• Participate in Epic upgrades, new functionality implementation, module rollouts, and go-live activities.
• Develop and maintain job aids, tip sheets, workflow documentation, and training materials.
• Monitor support requests and identify trends that may indicate training opportunities or system improvement needs.
• Collaborate with information technology teams, clinical leaders, and department managers to support organizational initiatives.
• Maintain current knowledge of Epic functionality, healthcare regulations, clinical workflows, and industry best practices.
• Perform other duties as assigned to support informatics and operational excellence initiatives.

Qualifications

• Experience working directly within Epic in a clinical, operational, training, or information technology support capacity required.
• Epic Credentialed Trainer (CT) certification required or ability to obtain within an established timeframe after hire.
• Demonstrated ability to analyze complex problems, identify root causes, and implement effective solutions.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
• High attention to detail and strong organizational skills.
• Ability to work independently, prioritize responsibilities, and manage multiple projects simultaneously.
• Clinical background in nursing, medical assisting, health information management, or a related healthcare field preferred.
• Experience in ambulatory, inpatient, or multispecialty healthcare settings preferred.
• Knowledge of healthcare informatics principles preferred.
• Additional Epic certifications preferred.