Empower CDS / Lab Systems Administrator

Key Responsibilities

• Administer and support the Waters Empower CDS suite.
• Manage: User accounts, access and permissions, system configuration, troubleshooting, system maintenance.
• Plan and execute Empower upgrades, including: Upgrade planning, testing, deployment, post-upgrade stabilization.
• Configure, maintain, and troubleshoot laboratory instrument connectivity with Empower.
• Support: Acquisition clients, acquisition nodes, instrument interfaces, laboratory infrastructure.
• Perform Lab System Administration activities.
• Maintain system availability and performance.
• Manage: Incidents, service requests, problems, changes.
• Execute and document system changes through established Change Control processes.
• Ensure compliance within a regulated GxP environment.
• Collaborate with: Laboratory users, infrastructure teams, vendors, IT teams, other stakeholders.
• Troubleshoot and resolve technical and operational issues.

Required Qualifications

• 4-8 years of relevant experience supporting: Laboratory informatics systems, CDS systems, lab systems.
• Strong hands-on experience with Waters Empower CDS.
• Demonstrated experience supporting or executing Empower version upgrades.
• Strong understanding of Empower instrument connectivity.
• Experience with: Laboratory instruments, acquisition clients/nodes, instrument interfaces, laboratory infrastructure.
• Experience in Lab System Administration.
• Production support experience.
• Working knowledge of: ITIL, Incident management, Change control.
• Experience in a pharmaceutical, biotechnology, or regulated GxP environment preferred.