Employment Support Specialist

About the role

Achev is a leading provider of employment, newcomer, language, and youth services in the Greater Toronto Area. The Employment Support Specialist plays a crucial role in helping individuals achieve their employment goals through comprehensive support that leads to sustainable employment.

Responsibilities

• Facilitate structured and individualized support for conducting successful job search in a group and/or individual setting.
• Provide career exploration, identification and clarification of interests, abilities, skills, education and experience in relation to short- and long-term career and employment goals.
• Facilitate an orientation to the workplace- rules and expectations of employers, rights and responsibilities of employers and Canadian workplace culture.
• Counsel and coach in life skills that support successful employment.
• Support individuals for disclosure of disabilities that may affect employment participation.
• Prepare job search tools and strategies, including resumes and applications, interview techniques and coaching.
• Assist clients in assessing their qualifications against job requirements.
• Provide information about and access to professional accreditation, language credentials and prior learning assessments.
• Mentor and coach during the job search process.
• Offer referral and access to other services including, but not limited to education and training.
• Assist clients who require enhanced support, such as Job search, Mentoring, and/or job retention.
• Develop and offer Itinerant Employment Services within the local catchment area to new and existing partnerships.
• Maintain up-to-date information on local labor market, community resources & referral protocols.
• Utilize the EOIS system, Service System Manager’s databases and internal OneClient system for tracking clients, conducting follow-up and recording activities.
• Maintain Case Notes and documentation of client engagement, progress of completion of action items from individualized Employment Action Plans and documentation of client progress and results.
• Provide assistance to both Resource and Information and other areas of the IES delivery model as required.

Qualifications

• University Degree or College Diploma in a related discipline.
• Extensive knowledge of Employment Services; must have 1-2 years’ experience in an ES role.
• Extensive experience with MLTSD’s Case Management System (EOIS CaMS).
• Minimum of 2 years’ demonstrated experience in some or all aspects of Job Search, Job Placement and Incentives or Job Retention including employment/coaching.
• Minimum of 2 years’ experience facilitating job search related sessions with knowledge of current job search techniques and assessment tools in a group setting to adult learners.
• Demonstrated knowledge of LMI, job search techniques and recruitment and community resources, programs and services.
• Demonstrated ability to work with diverse groups – including adults, youth, newcomers to Canada or other groups with specialized needs.
• Excellent interpersonal, communication and teamwork skills.
• Goal-oriented, highly organized, flexible and adaptable.
• Superior time management skills.
• Advanced skills in computer technology including Microsoft Office (Word, Excel, PowerPoint and Outlook) and on-line employment tools.
• Ability to deliver services in both official languages (English/French).
• Knowledge of other languages is considered an asset.
• Ability and willingness to work evenings, weekends or split shifts as necessary.

Pay

The salary for this position is $55,827.46 CAD.