EMPLOYMENT PROGRAM MANAGER I

About the role

The Unemployment Insurance Center – Carnegie Office is hiring an Employment Program Manager I (EPM I) to supervise a unit of staff performing Employment Program Representative (EPR) duties related to determining claimant eligibility for Unemployment Insurance (UI) benefits.

Responsibilities

• Oversee staff conducting fact-finding interviews, responding to customer inquiries, and processing claims in accordance with applicable laws, regulations, policies, and precedent decisions.
• Ensure the delivery of prompt, accurate, and courteous service to internal and external customers.
• Conduct training and provide mentoring support.
• Lead and engage staff in the implementation of EDD policies and procedures, new initiatives, and program changes.
• Provide guidance, coaching, and support to staff while fostering a positive and collaborative work environment.
• Apply Equal Employment Opportunity (EEO) principles in all aspects of hiring, training, development, and assignment of duties.
• Monitor workload and performance expectations while promoting employee growth and operational excellence.

Requirements

• Experience leading and engaging staff in the implementation of EDD policies and procedures, new initiatives, and program changes.
• Ability to provide guidance, coaching, and support to staff while fostering a positive and collaborative work environment.
• Knowledge of Equal Employment Opportunity (EEO) principles.
• Experience monitoring workload and performance expectations while promoting employee growth and operational excellence.

Qualifications

• Completion of a bachelor's degree from an accredited college or university.
• At least two years of progressively responsible experience in a field related to employment services, human resources, or a related field.
• Experience in managing a team of staff.
• Experience in providing customer service and handling complex issues.
• Experience in supervising staff conducting fact-finding interviews and processing claims.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office Suite.
• Knowledge of unemployment insurance laws and regulations.
• Ability to work independently and as part of a team.

Benefits

The Employment Development Department (EDD) offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$6,525.00 - $8,170.00

Schedule

Hybrid schedule with the option to work remotely up to 50% of the time.