EMPLOYMENT PROGRAM MANAGER I
About the role
The Unemployment Insurance Center – Riverside is hiring an Employment Program Manager I (EPM I) to supervise a unit of staff performing Employment Program Representative (EPR) duties related to determining claimant eligibility for Unemployment Insurance (UI) benefits.
Responsibilities
- Oversee staff conducting fact-finding interviews, responding to customer inquiries, and processing claims in accordance with applicable laws, regulations, policies, and precedent decisions.
- Ensure the delivery of prompt, accurate, and courteous service to internal and external customers.
- Conduct training and provide mentoring support.
- Model the mission, vision, values, and goals of the Employment Development Department (EDD) and foster a positive and collaborative work environment.
- Support the Multifunctional Center effort and collaborate with staff to ensure effective and efficient delivery of assigned program responsibilities.
Requirements
- Experience leading and engaging staff in the implementation of EDD policies and procedures, new initiatives, and program changes.
- Ability to provide guidance, coaching, and support to staff while fostering a positive and collaborative work environment.
- Knowledge of Equal Employment Opportunity (EEO) principles and ability to apply them in all aspects of hiring, training, development, and assignment of duties.
- Ability to monitor workload and performance expectations while promoting employee growth and operational excellence.
Qualifications
The Employment Program Manager I is a Departmental Promotional exam for EDD employees only. The next administration of the Employment Program Manager I exam is tentatively scheduled for May, 2027.
Skills
Strong communication skills, leadership abilities, and knowledge of unemployment insurance laws and regulations are essential.
Benefits
Hybrid work schedule is possible, with the option to work remotely up to four days a week.
Pay
$6,525.00 - $8,170.00
Schedule
12 Month Limited Term - Full Time Work Shift: 8:00 AM - 5:00 PM Work Week: Monday-Friday