Employment and Training Services Manager

Position Overview

The Employment & Training Services Manager provides leadership, supervision, and operational oversight for KANA's integrated employment, education, workforce development, vocational rehabilitation, scholarship, youth transition, and training programs. This position leads a team of cross-trained Employment & Training Navigators while ensuring participants receive coordinated, participant-centered services that support education, employment, career advancement, and long-term self-sufficiency. The manager also promotes operational excellence, regulatory compliance, staff development, continuous improvement, and strong community partnerships.

Key Responsibilities

• Lead and supervise Employment & Training Navigators and assigned staff through coaching, mentoring, performance management, and professional development.
• Foster a collaborative, participant-centered culture focused on exceptional customer service and continuous improvement.
• Oversee integrated workforce development, vocational rehabilitation, scholarship, youth transition, employment, and training programs.
• Ensure participants receive coordinated, high-quality services through an integrated case management model.
• Monitor participant progress, program performance, and service outcomes to improve organizational effectiveness.
• Ensure compliance with Federal, State, Tribal, grant, and KANA policies through quality assurance, audits, and program monitoring.
• Analyze performance data and recommend operational improvements to strengthen participant outcomes.
• Develop standardized operating procedures, workflow processes, desk guides, and staff training resources.
• Support strategic planning, budget monitoring, grant implementation, and responsible stewardship of program resources.
• Build partnerships with Tribal leaders, employers, educational institutions, funding agencies, community organizations, and workforce partners.
• Lead continuous quality improvement initiatives that enhance service delivery and participant success.
• Support innovation and organizational growth through collaborative leadership and strategic planning.

Qualifications

• Bachelor's degree in Human Services, Business Administration, Public Administration, Education, Workforce Development, Organizational Leadership, or a related field preferred; or an equivalent combination of education and progressively responsible experience.
• Minimum three years of experience administering employment, workforce development, education, vocational rehabilitation, youth, social service, or related programs.
• Minimum two years of supervisory or leadership experience, including staff coaching, performance management, and professional development.
• Experience leading multidisciplinary or cross-functional teams.
• Experience interpreting and administering Federal, State, Tribal, or grant regulations.
• Experience with case management systems, data reporting, and performance measurement.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to travel to rural communities by small aircraft.

Preferred Qualifications

• Experience implementing integrated service delivery models or quality improvement initiatives.
• Experience managing workforce development or Tribal employment programs.
• Knowledge of participant-centered case management practices and workforce development strategies.

What Makes You Successful

• Passionate about helping individuals achieve education, employment, and career success.
• Collaborative leaders who coach, mentor, and develop high-performing teams.
• Skilled at building partnerships across Tribal organizations, educational institutions, employers, and community agencies.
• Organized professionals who balance multiple priorities while maintaining regulatory compliance.
• Strategic thinkers who continuously seek innovative ways to improve participant outcomes.
• Strong communicators who create trust, accountability, and collaboration across teams.
• Committed to delivering exceptional participant-centered services that strengthen individuals, families, and communities.

Benefits

• 401(k) retirement plan with a 7% employer contribution beginning in year two, paid regardless of employee contribution
• Paid Parental Leave
• 80% employer-paid medical, dental, and vision coverage
• Access to 20+ medical plan options through federal OPM benefits
• Employer-paid life insurance at 2.5x annual salary
• AD&D, short-term, and long-term disability coverage
• Generous paid time off and 13 paid holidays
• Free membership to the KANA Wellness Center
• Employee Assistance Program (EAP)
• Tuition assistance and professional development opportunities
• Leadership development and advancement opportunities
• Eligibility for IHS and NHSC loan repayment programs (role dependent)
• Potential temporary housing assistance for relocating employees, based on availability

Schedule

KANA's standard full-time work schedule consists of 37.5 paid working hours per week, with 7.5 paid working hours per day plus a one-hour unpaid lunch break (8.5 hours on site each day). Occasional travel throughout Kodiak's rural communities is required.

Our Values

Everything we do is guided by KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride. We are looking for leaders who demonstrate integrity, compassion, accountability, and a commitment to helping others build brighter futures through education, employment, and economic opportunity.

Life in Kodiak

Kodiak offers an unmatched quality of life with breathtaking scenery, abundant wildlife, world-class fishing, and a close-knit community. As the Employment & Training Services Manager, you'll help strengthen the region's workforce while enjoying Alaska's unique lifestyle and making a meaningful difference in the lives of the people KANA serves.