Employment and Business Coach (Nonprofit)

About the role

PACE is seeking an Employment & Business Coach to join our WorkSource Center and team!

Responsibilities

• Outreach and market to local businesses, public schools, community colleges, community-based organizations, and growth sector industries in the local downtown/Pico Union community per program year to identify short and long-term business service, growth sector (Healthcare and Green) and workforce needs.
• Create and maintain files for each of the businesses served including documentation of services.
• Provide a minimum of two hundred (200) positive job placements for WIA customers, job seekers and develop positive recruitments for Westlake WorkSource Center per program year to achieve job placement.
• Enter and maintain data on businesses served by WorkSource Center into various databases (City electronic system) to document complete and accurate services provided.
• Enter job orders, match job ready customers with jobs in accordance with the initial assessment, obtain prompt feedback on referrals, verify employment, and audit or minimize the use of job holding.
• Help customers to use the City’s and State’s electronic systems.
• Provide information to the business community through coordination with the City’s Enterprise Zone and Empowerment Zone program representative, local Los Angeles business Assistance Program (LABAP), providing a directory of business services available within the City, access to job applicant data base, referral services, labor market information, contracting for workplace-based training (OJT and customized training), tax credit information, fee or licensing information, business assistance, access to business assistance networks, such as, but not limited to, U.S. Small Business Administration local offices, Los Angeles Economic Development corporation, Valley Economic Development Corporation, local chambers of commerce and other appropriate business development and economic development associations and organizations.
• Provide and promote all services noted in the standard menu of business services as defined by the Standard Menu of Services.
• Avoid layoff orientation, when requested by the city, to explain program services to impacted employees, in conjunction with employers or labor organizations in the event of closures of plants or facilities, and to encourage participation in early intervention programs.
• Communicate all leads and information obtained regarding business closures and layoffs to the City Rapid Response Unit and shall participate in the provision of rapid response services only at the request and under the leadership of the City Rapid Response Unit.
• Provide businesses with access to technical advice regarding working with special populations, including but not limited to, disabled worker, older worker, immigrant population, welfare recipients, and the homeless population.
• Participate in monthly regional implementation forums, scheduled technical assistance sessions and scheduled system-wide WorkSource Business Team sessions.
• Oversee the business services model implementation at Downtown/Pico Union WorkSource Center.
• Attend and participate in assigned Continuous Quality Improvement Teams, as well as actively support and participate in activities related to the Center’s certification process.
• Aid in meeting agency’s Universal Access performance goal by scheduling events and meetings that would result in bringing new customers to Downtown/Pico Union WorkSource Center.
• Develop, enhance, and maintain job bank for Downtown/Pico Union WorkSource Center.
• Complete City of Los Angeles’ LEGACY training program.

Qualifications

• Bachelor’s degree in business, Marketing, Social Service or related field.
• Equivalent work experience (4 years) in sales, public relations, marketing or related may be considered in lieu.
• Ability to work evening and weekend hours as needed.
• Bi-lingual and fluency in Spanish, Korean, Chinese, or other language is preferred.

Skills

• Knowledge of Workforce Industry
• Knowledge of Continuous Quality Improvement (CQI)
• Excellent communication and written skills
• Proficient in a Windows PC environment and Microsoft office 360
• Knowledge with databases, i.e. Salesforce
• Excellent marketing and sales skills in workforce recruitment or related field
• Ability to develop and maintain relationship with businesses
• Team player and works well with a diverse staff.

Other Requirements

• Must have the use of an automobile with adequate insurance coverage and a valid Driver’s License.
• Local travel may be required occasionally.
• Must pass employment verification and professional reference check.
• Covid vaccination required; must have two doses of Pfizer or Moderna or a single dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately.