Employment Administrator

Westside Health Authority (WHA) is a 501(c)(3) nonprofit community development organization that has proudly served Chicago’s Austin community and the Greater West Side for more than 30 years. Through innovative programming and strategic partnerships, WHA provides services in Community Wellness, Reentry and Adult Services, Workforce Development, Youth Innovation, and Economic Development. WHA works to improve the health, well-being, and quality of life of individuals, families, and communities by creating opportunities that promote long-term stability and self-sufficiency.

About the role

The SC2 Workforce Case Manager supports participants from intake and enrollment through program completion within the Scaling Community Violence Intervention (SC2) Workforce and Job Development Program. This role provides participant-centered case management, coordinates supportive services and referrals, maintains accurate program documentation, and helps participants address barriers that may affect engagement, workforce readiness, and employment success. The Case Manager works collaboratively with the Program Manager and Employment Specialist in a cohort-based workforce development environment.

This position is subject to continued grant funding availability, program performance requirements, and organizational needs.

Responsibilities

• Conduct participant intake, enrollment, orientation, and related onboarding activities.
• Receive and process participant referrals in accordance with program procedures.
• Complete participant assessments and all required enrollment and program documentation.
• Create, organize, and maintain complete participant files from intake through program completion.
• Identify participant strengths, goals, barriers, service needs, and other factors that may affect successful program participation.
• Provide ongoing case management services and individualized participant support throughout program participation.
• Maintain regular communication with assigned participants to promote engagement, attendance, accountability, and successful completion of program activities.
• Monitor participant attendance, engagement, progress, and accountability throughout the cohort.
• Identify barriers to participation or employment and coordinate appropriate supportive services, internal resources, and community referrals.
• Follow up on referrals and participant needs to support continuity of services and progress toward program goals.
• Maintain professional boundaries, protect participant confidentiality, and provide culturally responsive, participant-centered service.
• Support the daily operations of the cohort-based workforce development program in collaboration with the Program Manager and Employment Specialist.
• Assist with participant orientation, scheduling, program activities, workshops, and other cohort needs as assigned.
• Collaborate with the Program Manager and Employment Specialist to promote participant success, employment readiness, successful transitions to employment, and achievement of program outcomes.
• Participate in case reviews, staff meetings, supervision sessions, trainings, departmental initiatives, and organizational meetings as assigned.
• Maintain thorough, accurate, complete, and timely case notes, attendance records, assessments, participant contacts, referrals, service documentation, and other required records.
• Enter and maintain participant information within multiple required data management systems and ensure records are consistent and up to date.
• Collect and maintain documentation needed for performance tracking, reporting, monitoring, audits, and grant compliance.
• Process participant stipend documentation and submit complete and accurate paperwork for payroll processing within established timelines.
• Ensure participant files and program records comply with organizational policies, program requirements, grant guidelines, documentation standards, and confidentiality requirements.
• Represent Westside Health Authority professionally and build positive working relationships with participants, staff, outreach partners, employers, community organizations, and other stakeholders.
• Collaborate with internal departments and external partners to coordinate participant services and support successful program outcomes.
• Support participant recruitment, outreach activities, departmental initiatives, special projects, and program events as assigned.
• Attend community, workforce development, or program-related meetings and activities as required.

Requirements

• High School Diploma or GED required.
• Experience in workforce development, case management, intake, human services, customer service, community-based programming, violence intervention, or a related field preferred.
• Experience working with individuals who may face barriers to employment or participation in community-based services preferred.
• Demonstrated ability to establish rapport, build trust, and maintain professional working relationships with diverse populations.

Skills

• Proficiency in Microsoft Word, Excel, Outlook, email, and general office technology.
• Ability to accurately enter, maintain, and reconcile participant information across multiple data management systems.
• Demonstrated attention to detail and ability to maintain thorough, accurate, and timely documentation.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet established deadlines.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Ability to adapt to changing priorities and program needs in a fast-paced environment.
• Ability to maintain confidentiality and appropriately handle sensitive participant and program information.
• Commitment to professionalism, accountability, cultural responsiveness, participant success, and the mission of Westside Health Authority.

Work Environment

This position operates in a professional office, classroom, community, and program-based environment and requires regular interaction with participants, staff, community partners, employers, and other stakeholders. Duties may require local travel throughout Chicago and surrounding communities and occasional evening or weekend participation in program activities, outreach events, meetings, or community engagement efforts.

Pay

Annual salary: $51,500.00.

Benefits

Eligible for Westside Health Authority employee benefits in accordance with applicable plan terms and organizational policy.

Schedule

Full-time; schedule may include occasional evenings or weekends based on program activities, meetings, or community events.