Employer Engagement Coordinator

About the Role

This position is situated within the Employer Engagement Team, providing support for events and as part of the Operations / Reception Team. Events include career fairs, employer sessions, panels, and student interview days. As a member of the operations team, you will provide rotational reception coverage serving as the primary source of information and initial contact for students, alumni, faculty, employers, visitors, and staff regarding advising and educational programs, career fairs, and employer events.

Responsibilities

• Works with the Employer Engagement Team to process and maintain internships and job opportunities in appropriate databases.
• Provides event support from coordination (e.g., confirming details with employers, updating calendars, recruiting database, and web platform) through day-of event coverage.
• Provides reception support for 10-15 campus interview days, greeting and checking in employers and students at the interview facility.
• Acts as liaison and point of contact between the interview facility and main office/supervisor(s), communicating questions or issues as needed.
• Maintains interview facility space during interviews, including neat waiting areas, restocking snack baskets and coffee supplies, and restocking office supplies.
• Receives and unpacks supply deliveries.
• Handles additional employer engagement duties such as email inquiry communications, employer calls, website updates, report compilation, and payment processing.
• Manages complex and confidential information and systems, requiring familiarity and comfort with databases.
• Maintains up-to-date knowledge of the full breadth of MCS programs, services, and resources.
• Delivers quality customer service by providing accurate information and personalized assistance in a high-volume environment in person, via email, and over the phone.
• Follows, communicates, and carries out office policies.
• Performs event and administrative support and other duties as assigned.

Requirements

• Three years of administrative experience required (education beyond high school may count towards experience).
• Working knowledge of MS Office applications, specifically MS Word and Excel.

Qualifications

• BA/BS preferred.
• Strong customer service experience, with a willingness to "go the extra mile."
• Flexible team player with a positive attitude and excellent problem-solving skills.
• Outstanding communication skills (written and oral) and diplomacy; ability to anticipate needs and prioritize/manage multiple complex confidential tasks simultaneously in a demanding environment.
• Strong attention to detail required.
• Flexibility and professional manner essential; ability to work with a variety of people, both independently and as part of a team.
• Ability to function at a high level in a public, shared workspace.
• Excellent computer and web navigation skills, with strong knowledge of MS Office applications (MS Word and Excel).

Working Conditions

• Primarily situated on the second floor in a shared employer engagement workspace, with additional coverage required at the first-floor reception desk and the interview facility reception desk.
• In-person, full-time (5 days a week) role.
• Flexibility and availability to work both 9 am–5 pm and 10 am–6 pm schedules based on office needs.