Employee Services Generalist

About the role

Apex Service Partners is a team of passionate professionals dedicated to delivering exceptional HVAC service. We're passionate about people, collaborative in our approach, and believe in staying scrappy while having fun. The work environment feels like family, where every team member is valued and empowered to succeed. This Onsite Employee Services (HR) Generalist role supports the Pacific Northwest Market, reporting directly to the Regional Director of Employee Services. The position is based in either Washington or Oregon, with monthly travel across both regions.

Responsibilities

• Provide administrative support to the Human Resources department for multiple locations/entities, including data entry, application support, filing, reporting, managing email inboxes, maintaining employee records, and answering basic HR related inquiries from employees via email and over the phone.
• Manage the hiring process for new employees by running background screenings and issuing drug screenings, onboarding/off-boarding, tracking hiring compliance against anticipated start dates, completing all pre-hire screenings, and ensuring candidates complete all required compliance documents and processes.
• Communicate and coordinate start dates, equipment and system access setup, uniform issuance, and completion of new hire paperwork across multiple companies/locations. The primary system of record is ADP.
• Lead virtual orientation for regional new hire classes, ensuring a top-notch employee experience.
• Coordinate and lead Safety initiatives, pairing with site teams, regional teams, and TPA teams to maintain and secure location, fleet, and employee safety initiatives.
• Coordinate employee engagement initiatives to support retention efforts within the region, leading training, employee connections, 30/60/90-day feedback sessions and resolving basic employee complaints.
• Pair with Director to investigate, report on, and resolve legal, compliance and employee relations issues as they arise.

Requirements

• 3+ years of experience in an HR related role/HR Business Partner, with emphasis on onboarding/orientation/employee engagement
• 1-2 years of experience in basic employee conflict resolution processes
• Experience in ADP and iCIMS
• Experience with employee/customer facilitation, interactions, and correspondence
• Strong customer service skills
• Experience with employee training and development programs
• Excellent verbal and written communication skills
• Excellent organizational skills and superior attention to detail
• Ability to multi-task, work independently, and maintain confidentiality
• Strong computer skills including proficiency with Microsoft Word, Excel, and Outlook

Qualifications

• Analytical – finds meaning and action in numbers, and is data-driven
• Excellent communicator – written and oral
• High level of discretion
• Stellar time management and organizational skills
• Resourceful – figures out how to achieve results creatively with finite resources
• Thrives in a nimble, lean, unstructured, fast-paced entrepreneurial environment
• Works collaboratively and energetically
• Impeccable integrity and ethical standards
• Self-aware, accepting, honest, open, and respectful of others
• Ability to create and execute on processes for professionalizing family-owned businesses using best practices
• An undying commitment to personal growth and development

Benefits

• Paid Vacation Plan
• 401(k) Retirement Plan with company match
• Medical, Dental, Vision (For Employee and Eligible Family Members)
• Company Life Insurance
• Supplemental Life Insurance
• Supplemental AD&D
• Disability (Short Term and Long Term) Insurance
• Critical Illness Insurance
• FSA – Flexible Spending Account
• Employee Discounts
• Career growth opportunity
• Employee Referral Bonuses available

Pay

The annual pay opportunity for this role ranges $85K–$100K DOE (Performance Bonus Opportunity). Actual pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. A candidate’s salary history will not be used in compensation decisions. The compensation information is a good faith estimate for this position and assumes a rate based on location and experience.