Employee Services Assoc 2- Temporary

About the role

We are presently seeking four (4) Employee Services Associate 2s in Syracuse, NY. This is a temporary position, lasting no longer than 6 months with an hourly wage of $30.03.

Responsibilities

• Research, troubleshoot, and resolve simple to complex inquiries, discrepancies and issues in a timely manner
• Provide clients with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact
• Respond to incoming inquiries via phone and email
• Escalate complex inquiries through documented escalation path
• Process transactions and data updates while ensuring data quality related to Join/Move/Leave (i.e. new hires, onboarding, transfers, separations, retirements, etc.)
• Process transactions and data updates while ensuring data quality related to miscellaneous changes/updates to employee records
• Process transactions and data updates while ensuring data quality related to on-going maintenance of employee information
• Perform data validation
• Understand and adhere to internal controls and SOPs
• Assist with testing of system changes or upgrades
• Create/Manage/Resolve incidents/cases within designated case management tool(s)
• Provide job shadow/on-the-job learning
• Facilitate knowledge sharing
• Execute report generation
• Scanning of documents and email management
• Assist on special projects as assigned

Qualifications

• High School Diploma or Equivalent
• Prior experience in HR Business Services, Employee Services, HR/Payroll/Benefits Services preferred
• AAS Degree or 60 hours towards actively pursuing a BS/BA Degree (acceptable Degrees include but are not limited to: Management, Finance, Accounting, Education, Psychology, Business Administration) preferred
• Applicant must successfully pass Company supported assessment (HireVue) and meet all performance expectations, as determined by the Company
• Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.
• National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
• Must be able to work without need for current or future visa sponsorship (National Grid will not be providing visa sponsorship for this position now or in the future)

Pay

Hourly Rate: $30.03 per hour