Employee Service Specialist

About the role

The Employee Services Agent serves as the first point of contact for employees, managers, and HR partners, delivering high-quality, timely, and customer-focused HR support across a wide range of employee inquiries. This role is responsible for resolving HR-related questions, navigating employees through systems such as Workday, and ensuring a consistent, compliant, and positive employee experience.

Responsibilities

• Act as front-line support for employee inquiries related to HR programs, including payroll, benefits, policies, and employee lifecycle processes.
• Provide guidance and troubleshooting for HR systems, including Workday access and navigation support.
• Manage and resolve inquiries through HR case management tools or service channels, including phone, email, and portal.
• Ensure accurate and timely resolution of employee questions, escalating complex issues as needed.
• Maintain strong knowledge of HR policies, procedures, and compliance requirements.
• Support employee programs, communications, and activities as needed.
• Partner with HR Centers of Excellence, including Compensation, Benefits, and Payroll, to ensure seamless service delivery.
• Contribute to a high-performing shared services model focused on efficiency, consistency, and customer experience.

Qualifications

• HR experience
• Workday experience
• Case Management Systems experience
• Customer Service experience

Job type & location

This is a Contract position based out of Ontario, CA. This is a fully remote position.

Pay

The pay range for this position is $34.00 - $36.51/hr.

Benefits

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This position is anticipated to close on Aug 7, 2026.