Employee Service Counselor Manager-14

About the role

The Civil Service Commission is seeking a dedicated and experienced professional to serve as a first-line manager within the Employee Service Program (ESP). This role oversees a team of ESP Counselors who provide clinical assessments, referrals, and follow-up services to employees and their families.

Responsibilities

• Serve as the first-line manager for ESP Counselors working in a complex, high-impact service area.
• Support counselors by assisting with clinical assessments, case guidance, and reviewing client files to ensure quality and consistency of services.
• Provide management consultations and assist in addressing workplace or personnel concerns.
• Lead the training and onboarding of new ESP Counselors to ensure they are equipped for success.
• Oversee the supervision of ESP Interns, supporting their development and ensuring program alignment.
• Facilitate group services such as wellness sessions to management or HR personnel and provide Critical Incident Stress Management (CISM) support post incidents.
• Deliver comprehensive employee assistance and consultation services to state employees and their family members, promoting wellness and helping resolve personal and work-related challenges affecting job performance.

Qualifications

Education

• Possession of a master's degree with a major in psychology, social work, or counseling.

Licenses and Certifications

• Possession of a Michigan license in good standing to practice the applicable mental health profession as a psychologist, social worker, or counselor.
• Certificate in Critical Incident Stress Management: Group Crisis Intervention preferred.

Experience

• Four years of professional experience equivalent to an Employee Service Counselor; or two years equivalent to an experienced-level (P11) master licensed mental health professional; or one year equivalent to an advanced-level (12) master licensed mental health professional.
• Five years of providing mental health and substance abuse assessments and treatment in a clinical setting is preferred.

Additional Requirements

• Expertise in clinical mental health work with special emphasis on suicide prevention and risk assessment, crisis intervention, clinical assessment and diagnosis of adults presenting with complex mood, trauma-related and substance use disorders.
• Expertise in engaging with and diffusing high risk and resistant clients.
• Thorough working knowledge of mandated reporting requirements and protocol, ethics and laws related to mental health confidentiality.
• Expertise in clinical documentation and ability to meet all program metrics for documentation quality and timeliness requirements.
• Ability to establish positive working relationships and communicate effectively within all levels of state government, and excel at presenting information to groups, including management groups.

Skills

• Strong leadership and mentoring skills
• Experience in clinical assessment, case management, or employee assistance programs
• The ability to communicate effectively and maintain professionalism in sensitive situations
• A commitment to promoting employee well-being and organizational health