Employee Relationship Manager - Financial Wellness Solutions

About the role

As an Employee Relationship Manager within PNC's Financial Wellness Solutions organization, you will be based in Atlanta, GA. Your role is to help improve employee financial wellbeing, strengthen financial awareness, and increase convenience through digital banking solutions.

Responsibilities

• Deliver financial wellness solutions and programs to the workforce of commercial and corporate banking clients and prospects.
• Achieve business results through leadership and productive collaboration with a wide range of partners.
• Acquire and deepen relationships across all applicable financial wellness solutions.
• Manage and grow a portfolio of clients by leveraging tools and resources to maximize business results.
• Work across a broad range of partners, identify the best resource or team to meet customer needs, and introduce the client accordingly.
• Hold partners accountable for routine updates and referral follow-up.
• Deliver a differentiated client experience from acquisition through onboarding and ongoing servicing support.
• Manage customer experience through conversation and presentations skills, and create exceptional experiences at events in various external locations.
• Solve customer problems courteously and with urgency, escalating where necessary.
• Act as an advocate for clients and prospects, identifying trends and unique needs of the workforce.
• Influence annual marketing and communication plans based on workforce knowledge and/or client needs, including all support materials, media, and content.
• Keep your team informed of services via Edge reports and attend relationship review meetings as necessary.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Preferred skills include Client Relationship Building, Community Development, Competitive Strategies, Customer Loyalty, Group Problem Solving, Negotiation, New Business Development, Relationship Management.
• Competencies include Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Products and Services, Selling, Understanding Customer Needs.
• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Preferred skills include Client Relationship Building, Community Development, Competitive Strategies, Customer Loyalty, Group Problem Solving, Negotiation, New Business Development, Relationship Management.
• Competencies include Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Products and Services, Selling, Understanding Customer Needs.
• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Skills

• Client Relationship Building
• Community Development
• Competitive Strategies
• Customer Loyalty
• Group Problem Solving
• Negotiation
• New Business Development
• Relationship Management

Benefits

• Medical/Prescription Drug Coverage (with a Health Savings Account feature)
• Dental and Vision Options
• Employee and Spouse/Child Life Insurance
• Short and Long-Term Disability Protection
• 401(k) with PNC Match
• Pension and Stock Purchase Plans
• Dependent Care Reimbursement Account
• Back-up Child/Elder Care
• Adoption, Surrogacy, and Doula Reimbursement
• Education Assistance, including select programs fully paid
• A robust wellness program with financial incentives

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.