Employee Relations Specialist

About the role

This role exists to provide day-to-day employee relations support and guidance to managers and associates, helping foster a positive, compliant, and high-performing workplace. The position is focused on the practical delivery of employee relations services, including case management, manager coaching, policy interpretation, and workplace issue resolution. The role drives consistent application of HR practices, timely resolution of employee concerns, risk mitigation, and an enhanced associate and manager experience.

Responsibilities

• Serve as a trusted first point of contact for managers seeking guidance on employee relations matters, providing practical, timely, and solution-oriented support.
• Manage a portfolio of employee relations cases from intake through resolution, ensuring appropriate documentation, compliance, and escalation of higher-risk or complex matters.
• Partner with managers on performance management, attendance concerns, workplace conduct issues, and corrective action processes to drive consistency and fairness across employee decisions.
• Coach front-line leaders on performance conversations, attendance management, feedback delivery, workplace conflict resolution, and flexible working arrangements.
• Apply HR policies, procedures, and employment requirements to day-to-day workplace situations while escalating more complex employee relations matters as appropriate.
• Support organizational changes and workforce actions through employee communications, documentation, and process execution.
• Cook up with HR partners, Benefits, Payroll, People Services, and other stakeholders to ensure seamless case administration and employee lifecycle support.
• Support work authorization, visa, and immigration-related processes in partnership with internal stakeholders and external vendors.
• Aid with unemployment claims, hearings, investigations, and termination processes while ensuring compliance with company practices and risk controls.
• Maintain accurate case records and contribute to reporting and analysis of employee relations trends, absenteeism, and turnover metrics to support proactive interventions and business decision-making.

Requirements

• 3-5 years of employee relations experience supporting managers and associates in a fast-paced environment, including case management, workplace investigations, performance management, and policy interpretation.
• Working knowledge of employment laws, HR policies, and workplace practices to effectively advise managers, mitigate risk, and ensure compliant people decisions.
• Experience managing employee relations cases from intake through resolution, including documentation, stakeholder coordination, and escalation of complex matters.
• Demonstrated ability to balance empathy, sound judgment, and practical problem-solving when addressing workplace concerns and resolving employee issues.
• Experience coaching people leaders on performance management, corrective action, attendance concerns, workplace conduct issues, and conflict resolution.
• Ability to analyze employee relations trends and workforce data to identify patterns, recommend solutions, and support proactive interventions that improve the employee experience.
• Experience utilizing Human Resources Information Systems (HRIS), case management systems, and employee records platforms to document and manage employee relations activities.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook, for reporting, analysis, documentation, and stakeholder communication.
• Experience maintaining confidential case documentation and records with a high degree of accuracy and attention to detail.

Qualifications

• Exposure to immigration, work authorization, or visa administration processes.
• Experience supporting organizational change initiatives, restructures, or workforce planning activities.
• Familiarity with unemployment claims administration and employment-related hearings.
• HR certification such as PHR (Professional in Human Resources), SHRM-CP (Society for Human Resource Management Certified Professional), or equivalent.

Skills

• Experience supporting employee relations activities in a multi-state or global organization.
• Experience supporting organizational change initiatives, restructures, or workforce planning activities.
• Familiarity with unemployment claims administration and employment-related hearings.
• HR certification such as PHR (Professional in Human Resources), SHRM-CP (Society for Human Resource Management Certified Professional), or equivalent.

Benefits

We're also looking for preferred skills below:

• Experience supporting employee relations activities in a multi-state or global organization.
• Exposure to immigration, work authorization, or visa administration processes.
• Experience supporting organizational change initiatives, restructures, or workforce planning activities.
• Familiarity with unemployment claims administration and employment-related hearings.
• HR certification such as PHR (Professional in Human Resources), SHRM-CP (Society for Human Resource Management Certified Professional), or equivalent.

Pay

The U.S. base salary range for this position is $72,300-$105,000 annually.

Schedule

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Company

TransUnion LLC