Employee Relations Specialist

Responsibilities

• Manage attendance and leave-related employee relations matters, including reviewing attendance trends, conducting case assessments, counseling employees and managers on attendance expectations, ensuring consistent application of company policies, and partnering with leadership to address performance and attendance concerns.
• Lead the administration of ADA accommodations and attendance management cases, exercising independent judgment to evaluate risk, ensure legal compliance, and deliver employee-centered solutions that support both operational needs and organizational objectives.
• Facilitate terminations including termination letters, termination meetings, and related documentation.
• Evaluate situations or data that require knowledge of company process and policies.
• Influence and gain buy-in from managers in sensitive situations, while building the relationship.
• Participate in program development and facilitate training on ER services with the Learning department, i.e., accommodations, corrective action.
• Work collaboratively to ensure consistent application and interpretation of company policies and contracts.
• Interact with employees, the designated union representatives and/or Works Council to build positive rapport and foster a collegial and collaborative working environment.
• Manage accommodation process under the Americans with Disabilities Act (ADA), including intake of requests, collection and review of supporting medical documentation, coordination of the interactive process, assessment of reasonable accommodations, partnership with managers and stakeholders, and ensuring compliance with applicable federal, state, and local regulations.
• Serve as the primary ER point of contact for employee accommodation requests, maintaining accurate documentation, communicating with employees and leaders throughout the process, monitoring accommodation effectiveness, and facilitating timely resolution of complex or sensitive cases.
• Advocate for the employee and work toward balancing our CSL Values to find solutions.
• Document and record determination of approved or denied medical accommodation in appropriate system.
• Educate business leaders on corrective action and potentially annual review processes including SMART objectives. Emphasize to leaders the importance of early intervention and provide ongoing coaching and feedback.
• Advises management on appropriate resolution of employee behavior and performance issues. Supports managers in the development and review of corrective action, including performance improvement plans.
• Consults with managers on driving a culture of high performance and engagement at CSL.
• Documents and records employee actions in appropriate system.
• Completes special HR/ER related projects by delivering against project objectives on time and as directed by lead.
• Records and correctly maintains all case management requirements in systems for reporting and compliance.

Qualifications

• Bachelor’s Degree in Human Resource management, organizational psychology, business, or closely related field is essential.
• Professional HR certification preferred.
• Minimum of 1 - 3 years’ experience as a HR Generalist, Senior HR Operations Specialist, Employee Relations Rep (or equivalent relevant experience working in a dynamic global organization).
• Demonstrated experience managing minor employee relations cases.
• Prominent knowledge of Americans with Disabilities Act (ADA) laws and process.
• Good knowledge of HR processes gained in a dynamic organization.
• Experience in a global company in a matrixed reporting environment is preferred.