Employee Relations Partner II

About the Role

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team-building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Responsibilities

• Act as the first point of contact to evaluate the scope of employee inquiries, complaints, and conflicts.
• Resolve employee issues by gathering data, providing support in conducting thorough investigations, communicating policy, and consulting with management to make informed decisions regarding all employee relations matters.
• Provide guidance to management and employees on conflict resolution and performance management.
• Review, recommend, and approve all discipline and termination actions and documents to ensure compliance with ACG’s policies, procedures, and applicable laws and regulations.
• Conduct reviews to ensure any termination action is not covered by rights protected under company policy, EEO, ADA, FMLA, or any other employment regulatory requirement.
• Ensure any employee allegations, including those made within the termination process, are investigated in compliance with ACG policy, and the matter is closed and documented.
• Develop initiatives for assigned business units and prepare and deliver ER reporting and data analytics to supervisors and managers.
• Collaborate with HR Business Partners on strategic initiatives.
• Develop and deliver advanced training sessions to educate leaders on company policies as well as coach and assist managers with performance management and disciplinary issues.
• Administer various human resources plans and procedures for employees.
• Assist in developing and implementing human resources policies and procedures.
• Research, gather documentation, and analyze data to assist management and corporate counsel in investigating, answering, and settling legal claims.
• Mentor and support other employee relations team members.
• Serve as the company representative at employment hearings or be called as a subject matter expert in various judicial proceedings.
• Review and process unemployment claims.
• Provide support for actions associated with Reduction in Force or other actions impacting job movement across the footprint.
• Support H1B Immigration processes.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, Law, or a related field.
• 3+ years of experience in employee relations.
• Demonstrated success in developing, interpreting, and administering personnel policies and procedures.
• Experience with employee counseling, coaching, or evaluating complex employee issues.
• Strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels of the organization.
• Basic knowledge of employment laws and regulations including ADA, FLSA, EEO, FMLA, and Title VII.
• Detail-oriented and organized, with the ability to manage multiple tasks and priorities.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to resolve conflicts effectively.
• Exceptional written communication abilities.
• Proficiency in HRIS systems and Microsoft Office Suite.

Preferred

• Advanced Degree (Masters in HR, JD).
• HR Certification (PHR, SPHR, SHRM-CP, SHRM-SCP).
• Knowledge of ACG personnel policies and procedures.
• Prior experience in Workday.

Benefits

• Competitive annual salary between $67,371 - $90,000 with annual bonus potential based on performance.
• Medical, dental, and vision benefits.
• 401k Match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
• AAA Membership.
• Discounts, perks, and rewards.

About the Company

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. ACG is committed to creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints.