Employee Relations Partner

About the role

The Employee Relations Partner serves as the first point of contact for resolution of escalated employee relations inquiries and investigations. The role partners with key stakeholders to address violations of work rules, including policies, performance management challenges, workplace disputes, compliance complaints, discrimination, harassment and other high-risk employment matters. The Partner acts as a neutral, unbiased party, writing clear, concise, accurate reports of findings and proposed remedial actions, and collaborates with senior leadership and/or internal or outside employment counsel as required.

Responsibilities

• Oversee and manage the identification and resolution of employee relations issues across the Bank, conducting investigations and recommending courses of action.
• Ensure consistent practices and decision-making to mitigate risk and promote a professional work environment.
• Interact with legal and other departments to effectively resolve matters.
• Provide strategic thought leadership to promote knowledge, understanding and compliance with company policy and relevant employment laws.
• Partner with leaders to assess, improve and measure effective work morale, productivity and retention.
• Provide insight on practices, behaviors, skill requirements, organizational structure and processes affecting the work environment and ability to achieve goals.
• Identify employee relations trends, patterns and emerging issues; proactively alert leadership to risks and opportunities.
• Assist with the development and execution of strategies to improve existing employment practices.
• Establish, build and maintain positive relationships with HRBPs, COEs and HR Shared Services to coordinate HR elements and meet business needs, including implementation of HR programs, relationship management and service delivery commitments.
• Contribute to the design and delivery of programs and initiatives to attract, retain and promote a diverse and inclusive workforce.
• Perform special projects and additional duties as required.
• Adhere to regulatory and compliance policies and standards; maintain compliance with applicable federal, state and local laws and regulations.

Requirements

• Education: Undergraduate degree (4 years or equivalent); equivalent experience may substitute for degree.
• Experience: 4+ years in Employee Relations or related HR experience.

Qualifications

• Professional certification from SHRM or HRCI preferred.

Skills

• Broad knowledge and understanding of HR regulations, laws and industry best practices to ensure compliance with all applicable federal, state and local employment laws.
• Excellent verbal and written communication skills.
• Excellent interpersonal, conflict resolution and customer service skills.
• Ability to comprehend, interpret and apply applicable laws, guidelines, regulations, ordinances and policies.
• Demonstrated expertise in employee relations.
• Proficient with Microsoft Office Suite or related software; advanced Excel skills (pivot tables, formulas, charts) and PowerPoint with experience creating presentations for senior leadership.
• Proven ability to build reports from a case management system (e.g., NAVEX, HR Acuity, Workday, ServiceNow), translating data into meaningful insights.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration and leveraging cross-functional insights; aligns relationship-building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, emphasizing effective relationships with customers and stakeholders.
• Ability to travel to various office and branch locations as required (estimated 10%).
• Physical demands include a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Pay

$68,856.75 – $116,150.00