Employee Relations Business Partner

Location: San Antonio, Texas (Remote – local residency required)

About the role

We are seeking an experienced Employee Relations Business Partner to manage and resolve complex employee relations matters. This role focuses on conducting thorough investigations and providing sound, legally compliant recommendations through a structured ticketing system. You will collaborate with HR Business Partners and leadership to ensure consistent and fair resolution of sensitive workplace issues.

Responsibilities

• Lead and manage employee relations cases and risk ticketing through a structured system, with a focus on investigations.
• Conduct comprehensive investigations into employee complaints and misconduct by gathering statements, interviewing witnesses, and reviewing documentation.
• Engage with HR business partners and leadership to assess risk, address concerns, and determine appropriate actions for consistent resolution.
• Provide clear, well-documented case summaries and recommendations for resolution or disciplinary action.
• Advise on complex issues, including harassment, discrimination, and retaliation, while ensuring an understanding of past issues and precedents.
• Ensure compliance with U.S. employment laws, including Title VII, FMLA, and Department of Labor regulations.
• Maintain confidentiality in all interactions and participate in strategy sessions with a small, collaborative team.
• Flexibility outside standard 8:00 AM – 5:00 PM hours may be needed to support investigations and gather statements.

Requirements

• 3-5 years of direct experience in Employee Relations with a strong focus on investigations, case resolution, de-escalation, and conflict resolution with leadership.
• Experience with Workday or a similar HRIS platform and proficiency in the Microsoft Office Suite.
• Deep understanding of U.S. employment laws and HR compliance, including Title VII, FMLA, and Department of Labor regulations.
• Strong judgment, discretion, and communication skills.
• Based in or near the San Antonio, TX area; approximately three days of initial onsite training in San Antonio required.

Preferred Qualifications

• Experience in a fast-paced, high-volume ER environment.
• HR certification such as PHR or SHRM-CP.
• Background in the restaurant, retail, or service industries.
• A level-headed personality and effective listening skills.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team and a certified Career Coach.