Employee Experience Transformation and Design Lead
About the role
The Employee Experience Transformation and Design Lead at Northern Trust is responsible for reimagining workforce experiences across critical journeys such as onboarding, internal mobility, approvals, workforce operations, and manager workflows. This role involves challenging legacy assumptions, identifying inefficiencies, and designing intuitive, scalable, and human-centered solutions.
Responsibilities
- Redesign employee and manager experiences across critical workforce journeys
- Challenge legacy assumptions and rethink how work should function in a modern enterprise environment
- Identify friction points, inefficiencies, duplicative processes, and unnecessary complexity across end-to-end workflows
- Simplify experiences by designing more intuitive, scalable, and human-centered solutions
- Lead Enterprise Transformation Initiatives
- Drive high-impact transformation efforts from concept through implementation
- Translate broad strategic ideas into actionable operating models, workflows, and execution plans
- Partner directly with senior leadership to shape enterprise workforce transformation priorities
- Prototype and pilot new approaches before scaling across the organization
- Create future-state employee and manager journeys that improve efficiency, experience, and adoption
- Design workflows that integrate people, process, technology, and AI-enabled automation
- Ensure solutions balance user experience, operational scalability, governance, and risk management
- Collaborate with HR, Technology, Operations, Risk, Communications, and business leaders to drive adoption and implementation
- Translate transformation concepts into business requirements, user stories, and implementation plans
- Influence stakeholders across a complex enterprise environment and build alignment around new ways of working
Requirements
- 5–10+ years of experience in Experience Design, Service Design, Digital Transformation, Product Operations, Management Consulting, Innovation Strategy, or Customer Experience Transformation
- Delivered enterprise-scale transformation initiatives through redesigning experiences, workflows, operating models, and/or services in complex organizations
- Bachelor's degree or equivalent in Business, Data Science, Computer Science, Statistics, Finance, Math, or a related field
- Authorized to work in the U.S. without the need for employment-based visa sponsorship
Skills
- Systems thinking
- Creativity
- Operational rigor
- Strong execution skills
- Energized by ambiguity
- Challenge conventional assumptions
- Know how to turn fragmented experiences into scalable, streamlined solutions
Benefits
Comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Pay
$114,700 - 194,900 USD
Schedule
Hybrid