Employee Experience Representative

Pay: $20.00 - $21.42/hr Location: Moline, IL Schedule: Full-Time, Monday-Friday | 40 hours/week Work Arrangement: Hybrid (4 days onsite, 1 day remote after training) Position Overview We are seeking an Employee Experience Representative to support a large Human Resources Operations team in Moline, IL. This role focuses on delivering exceptional customer service while assisting employees and HR partners with a variety of HR processes, transactions, and employee support activities. This is an excellent opportunity for someone with strong organizational skills, attention to detail, and an interest in human resources operations. Responsibilities Provide timely, professional, and customer-focused support by researching and resolving employee and HR inquiriesAssist with HR processes including talent acquisition support, internal transfers, organizational changes, employee record maintenance, and training administrationMaintain confidentiality while handling sensitive employee informationEnsure service level agreements (SLAs) are consistently met or exceededParticipate in continuous improvement initiatives and recommend process enhancementsCollaborate with HR Operations team members to resolve escalations and improve service deliverySupport HR systems and administrative activities across multiple functions Qualifications Required: Strong attention to detail and accuracyAbility to manage multiple priorities in a fast-paced environmentExcellent analytical, organizational, and problem-solving skillsStrong written, verbal, and interpersonal communication abilitiesExperience working effectively within a team environmentAbility to adapt to change and support process improvements Preferred Previous HR Operations, Human Resources, or employee support experienceCustomer service experienceExperience working with HRIS systems, including SuccessFactors modules such as Recruiting, Onboarding, Learning Administration, or Employee ProfileProficiency with Microsoft ExcelBachelor's degree in Human Resources, Business, or a related field Why Apply? Hybrid work schedule after trainingProfessional HR experience with a well-established organizationOpportunity to contribute to employee experience and HR service excellenceCollaborative team environment with growth and development opportunitiesHands-on experience with HR systems and operational processes If you have strong customer service skills, enjoy solving problems, and are interested in building a career in Human Resources, we'd love to hear from you. Apply today! #INDOEM