Employee Experience Partner

About the role

Be the primary point of contact for employee experience in the US, supporting local team members, remote employees, and office visitors. Team up with the People Ops Partner to make onboarding and the overall employee experience feel seamless. Own the welcome experience from start to finish, including preboarding info, welcome packs, and local touches that make people feel at home on day one. Plan and support internal events, team gatherings, and local community activities. Identify gaps across the employee journey and turn them into practical improvements. Partner with the Employee Experience Program Manager to keep local execution aligned with company-wide programs.

Run the day-to-day experience of our Austin office, including facilities, vendor management, workplace services, and employee requests. Manage coworking accounts for our New York and San Francisco hubs. Support team offsites and business events with workplace and logistics coordination. Streamline vendor management, automate repetitive work, and cut unnecessary coordination.

What Success Looks Like

• Employees have a consistent experience whether they're in Austin or working remotely.
• Workplace operations run smoothly without constant intervention.
• Onboarding feels connected from Talent Acquisition through the People team.
• Events and employee moments are intentional and well run.
• Teams and leaders can rely on you for Austin workplace support.
• Operations become simpler and more efficient over time.

Requirements

There is no single background required for this role. Ideally you come from Employee Experience, Workplace, hospitality, coworking, operations, project management, customer experience, or a similar environment.

• Bring a positive attitude and a genuine drive to make life better for everyone at Manychat.
• Strong ownership and ability to operate independently and have good judgment in ambiguous situations.
• High service orientation without losing business perspective.
• Critical thinking and willingness to challenge unnecessary complexity.
• Ability to move between projects and practical operational work.
• Strong partnership skills across employees, leaders, People Operations, and vendors.
• Experience with workplace operations, employee experience programs, project management, or fast-changing international companies is a plus, not a requirement.
• Experience with AI tools such as Claude or ChatGPT is also a plus.

Benefits

• Competitive salary.
• In-office perks, including free lunches and snacks.
• Hybrid work and generous leave options.
• Flexible benefits plan designed to support your individual needs.
• Comprehensive healthcare, including medical, dental, and wellness programs.
• Professional development budget for relevant conferences, training, and coaching.
• Company funded sport activities, annual offsites, and team building events.