HR Business Partner

Schedule

Monday–Friday, Onsite

What You'll Do

The HR Business Partner will provide full-cycle HR support to our Tacoma, WA distribution center, while also supporting our cross-dock locations in Meridian, ID, and Clackamas, OR. This individual will serve as a trusted advisor to leaders and employees across the region, helping drive engagement, performance, and operational excellence in alignment with PFX values.

• Lead HR practices that promote a high-performance, employee-oriented culture emphasizing accountability, engagement, and professional growth.
• Partner with site and regional leadership to implement HR strategies that align with operational and organizational objectives.
• Serve as the primary HR business partner for assigned distribution centers, advising management on employee relations, staffing, and leadership development.
• Conduct and oversee employee relations investigations, ensuring fair and timely resolution of workplace concerns.
• Ensure compliance with all federal, state, and local employment laws (ADA, ACA, FMLA, FLSA, Title VII, OSHA, etc.).
• Manage the ADA interactive process, coordinate with the third-party LOA provider, and oversee Workers' Compensation cases.
• Partner with site leadership on performance management, including coaching, corrective action, and performance review processes.
• Lead or support talent reviews, succession planning, and development initiatives across assigned sites.
• Participate in employee engagement programs, recognition efforts, and follow-up actions from engagement surveys and exit interviews.
• Collaborate with Talent Acquisition to drive recruiting efforts for key roles and ensure seamless onboarding for new employees.
• Maintain responsibility for HR operations, including payroll change forms, I-9 management, and personnel file integrity.
• Partner with Regional HR leadership to standardize HR practices, processes, and communication across distribution centers.
• Analyze HR metrics, KPIs, and trends to recommend proactive solutions supporting business goals.
• Serve as a change agent to foster consistency, compliance, and alignment with PFX values and expectations.
• Travel up to 20–25% to other PFX distribution centers to provide leadership presence, guidance, and training support.

What We're Looking For

• Proven experience as an HR lead within a distribution or manufacturing environment.
• Comprehensive knowledge of HR best practices, employment law, and policy interpretation.
• Strong interpersonal, coaching, and facilitation skills with the ability to build trust across all levels of the organization.
• Excellent written and verbal communication; able to deliver clear, consistent, and professional messaging.
• Ability to balance strategic priorities with tactical HR execution in a fast-paced, high-volume setting.
• Strong business acumen and analytical skills; able to interpret data and guide decisions based on trends and metrics.
• Proven ability to exercise sound judgment, confidentiality, and discretion.
• Customer-focused, approachable, and solution-oriented style.
• Spanish-speaking ability preferred, but not required.
• Dependability — this is an on-site position at the Tacoma, WA Distribution Center and requires dependable, dedicated and purposeful engagement.
• Bachelor's degree required (Human Resources, Business Administration, or related field preferred).
• SHRM-CP or SHRM-SCP certification preferred.
• Training and exposure in HR competencies including: employment law, compensation, benefits, talent management, employee relations, performance management, and organizational development.
• Minimum of 7–10 years of progressive Human Resources experience, with at least 3 years in a distribution, logistics, or manufacturing environment.
• Prior multi-site HR experience preferred.
• Proven track record in employee relations, performance management, recruiting, and leadership coaching.

Why You'll Love Working Here

• Pet People, First and Always: We're a company built on relationships—both with our team and the independent pet community we serve.
• An Industry on the Move: With our recent expansion, we're more connected than ever, creating career growth opportunities at every level.
• Culture of Care: From employee wellness to professional development, we invest in YOU.
• Fun & Furry Perks: Think company events, supportive colleagues, and a community that actually cares.
• Travel may be required.
• Bilingual is a plus.

Pay

Salary Range: $100,000 – 110,000

Eligible for a target annual incentive of 7.5% through the Management Incentive Plan (MIP). Payout is based on company performance and achievement of established financial and business objectives.

Benefits and Perks of Being Part of the PFX Pack!

• Competitive Pay – Because your hard work should be rewarded!
• Comprehensive Health Benefits – Medical, dental, and vision to keep you feeling your best.
• Retirement Savings with Employer Match – Helping you invest in your future.
• Flexible Time Off – Unlimited days to recharge, adventure, or just enjoy some quality time with your pet!
• Paid Parental Leave – Support for growing families (two-legged and four-legged!).
• Company-Paid Life & Disability Insurance – We've got your back, no matter what.
• Health & Dependent Care FSAs – Because budgeting for wellness should be easy.
• Pet Perks & Discounts – Exclusive savings on the best pet products!
• Extra Voluntary Benefits – Convenient options for additional coverage, deducted straight from payroll.
• Employee Assistance Program (EAP) – Mental health, financial wellness, and more—because life happens.