Employee Experience Officer - Human Resources

About the role

This position is hybrid, with a formalized schedule split between remote and office work, considering location in Bowie, MA.

Responsibilities

• Models the standards of the Bank's Mission and Vision and demonstrates pledge values.
• Manages employee relations issues, provides guidance on policy interpretation, and escalates complex cases to the appropriate team for resolution.
• Guides managers in the development and implementation of performance improvement plans to address underperformance and support employee development.
• Ensures compliance with workplace environmental standards and addresses concerns related to health, safety, and sustainability.
• Responds to inquiries regarding annual compensation processes, performance evaluations, and related HR programs.
• Conducts deep-dive talent reviews and collaborates on workforce planning strategies to align talent with organizational goals.
• Supports business leaders to improve employee engagement, including contributing to the creation and execution of action plans based on survey results.
• Coordinates HR-related activities during building closures, including communication and employee support.
• Provides guidance and support on general HR topics such as benefits, payroll, and policy questions.
• Facilitates employee listening sessions to gather feedback and promotes an open, inclusive workplace culture.
• Represents the organization in unemployment hearings and ensures compliance with legal requirements.
• Responds to employment verification requests from prospective employers of former employees.
• Manages resignation processes, conducts exit interviews, and evaluates counteroffer strategies when appropriate.
• Answers communications, either phone or email, and provides resolutions, answers questions, or escalates as needed, meeting service level expectations.
• Serves as backup to other team members as needed.
• Works with HRIS team member or IT to resolve escalated issues with HRIS or other applications.

Requirements

• Banking is a highly regulated industry, and the ability to acquire and maintain proficiency in the Bank's policies and procedures, and adhere to all laws, rules, and regulations is required.
• Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas, and concepts to management, bank employees, and bank customers in a collaborative and solutions-oriented manner.
• Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments, and vendors.
• Excellent verbal, written, and presentation skills with the ability to define and solve problems.
• Team player with a positive outlook and ability to work independently and meet communicated deadlines.
• Ability to maintain confidentiality and demonstrated proficiency in basic computer applications such as Microsoft Office.
• Ability to learn HRIS system and other applicable software or applications.

Qualifications

• Four-year bachelor’s degree in business administration or related field or a minimum of 4 years related experience; or an equivalent combination of 4 years of education and experience required.
• Minimum of two years of Human Resources experience required; experience in the Employee Relations field desired.
• Leadership Skills Preferred.
• HR Certification preferred.

Benefits

• 22 Days of PTO (Paid Time Off)
• 5 days of STD (Short Term Disability)
• 11 annual paid holidays
• 1 floating holiday
• Medical, dental, and vision benefits
• Health Care Flexible Spending
• Dependent Care Flexible Spending
• Transportation Fringe Benefit Plan
• Group Life
• Long Term Disability
• Optional Life
• Access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability, and Critical Illness policies
• 401(k) with employee match

Pay

The wage range for the Employee Experience Officer position is between $70,000 - $75,000 annually.