Employee Experience Officer - Human Resources

Summary

The position is hybrid, with the employee working both remotely and at the office on a formalized schedule. Consideration for location will be Defiance Main - Defiance, OH, Adrian West - Adrian, MI, Maumee - Maumee, OH, Henderson Rd - Columbus, OH, Youngstown Main - Youngstown, OH, and Bank Plaza - Wheeling, WV.

About the role

Responsible for completion of all duties related to the Employee Experience Center of Excellence (COE). Will provide resolution for employee relations issues. Develops performance improvement plans. Assists with the development of current talent to meet organizational goals. Handles employee activities from post-hire throughout the employment cycle.

Essential Duties and Responsibilities

• Models the standards of the Bank's Mission and Vision.
• Demonstrates pledge values.
• Manages employee relations issues, provides guidance on policy interpretation, and escalates complex cases to the appropriate team for resolution.
• Guides managers in the development and implementation of performance improvement plans to address underperformance and support employee development.
• Ensures compliance with workplace environmental standards and addresses concerns related to health, safety, and sustainability.
• Responds to inquiries regarding annual compensation processes, performance evaluations, and related HR programs.
• Conducts deep-dive talent reviews and collaborates on workforce planning strategies to align talent with organizational goals.
• Serves as backup to other team members as needed.
• Works with HRIS team member or IT to resolve escalated issues with HRIS or other applications.
• Completes other duties as assigned.

Other Requirements

• Banking is a highly regulated industry, and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.
• You will also be expected to complete all assigned compliance training in a timely manner.

Professional Demeanor

• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Able to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.
• Excellent verbal, written and presentation skills with the ability to define and solve problems.
• Team player with a positive outlook.

Education and Experience

• Four-year bachelor’s degree in business administration or related field or a minimum of 4 years related experience; or an equivalent combination of 4 years of education and experience required.
• Minimum of two years of Human Resources experience required; experience in the Employee Relations field desired.

Skills

• Demonstrated proficiency in basic computer applications such as Microsoft Office.
• Ability to learn HRIS system and other applicable software or applications.