Employee Experience & Business Office Mgr.

Position Overview

The Employee Experience & Business Office Manager (EXM) oversees campus onboarding, training, payroll and compliance for a standalone Assisted Living or Independent Living Campus. The EXM manages employee records, regulatory requirements and engagement programs while also handling resident billing, collections, account maintenance, and accounts receivable for the campus.

Key Responsibilities

• Oversees the execution of the pre-boarding and onboarding process to ensure a highly engaging and positive new-hire experience.
• Promotes, manages and tracks all required and regulatory training programs, growth programs and certifications for campus employees.
• Manges the Mentor Program, including mentor selection, assignments, engagement, and annual reviews.
• Ledds and facilitates weekly Employee Engagement Meetings with the campus Leadership Team.
• Serves as the campus advocate for employee experience by promoting company recognition programs & events, serving as the Thrive subject matter expert, and championing Benefits, Wellness and DEIB initiatives.
• Ensures accurate and timely weekly payroll processing.
• Maintains employee files, licenses & certifications, and vaccinations to maintain compliance with regulatory and company policies and expectations.

Business Office Expecations

• Sets up and maintains of resident files & trust accounts, accurate reporting of all required information, completes the month-end billing process, posts and applies resident cash, and accounts receivable collections.

Qualifications

• A High School Diploma or GED/HSE with 1-3 years of relevant experience preferred.
• An Associates degree and equivalent experience and knowledge strongly desired.
• Medicare/Medicaid billing experience in long-term care preferred.

Benefits

• Medical, Dental, Vision Coverage - Includes free Virtual Doctor Visits, with coverage starting in your first 30 days.
• Get Paid Weekly + Quarterly Increases - Enjoy weekly pay and regular quarterly wage increases.
• Spending & Retirement Accounts - HSA with company match, Dependent Care, LSA, and 401(k) with company match.
• PTO + Paid Parental Leave - Paid time off and fully paid parental leave for new parents.
• Inclusive Care - No-cost LGBTQIA+ support and gender-affirming care coordination.
• Tuition & Student Loan Assistance - Financial support for education, certifications, and student loan repayment.

Location

US-IN-New Albany Rivercrest Senior Living
4917 Grantline Road
New Albany IN

About Trilogy Health Services

Since our founding in 1997, Trilogy has been dedicated to making long-term care better for our residents and more rewarding for our team members. We’re proud to be recognized as one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work.

Notice to Applicants

(WI, IN, OH, MI & KY): for this type of employment, state law requires a criminal record check as a condition of employment.