Employee Concierge and Errand Runner

About Circles Culture: The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care. Position Overview: The Employee Concierge and Errand Runner offers white glove customer service to our clients via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented service to employees. Your main responsibility will be to assist our clientele with local errand running within specified parameters and criteria. From time to time, you may also assist our clientele with additional services from travel planning, providing gift suggestions to product research and much more. Qualified candidates will have excellent customer service skills, attention to detail and be highly organized. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. Experience in the hotel, hospitality or the travel industry is preferred. This is a full-time position, offering a schedule of Monday to Friday from 8:00am to 4:30pm. Candidates must have reliable transportation and an excellent driving record. Compensation for this role is $23 to $24 per hour Position requires travel in the assigned city and surrounding areas. Mileage and parking expenses will be reimbursed. Job Responsibilities: Local errand running services within the greater Boston areaCoordinating and scheduling services with local and national partners and vendorsConsistently provide best in class customer service in a fast paced, structured environmentPrioritizing requests and monitoring daily deliverablesProvide uncompromising service to membersProject an approachable and professional image at all timesPromote meaningful relationships via face-to-face interaction with employees, visitors and vendorsRespond to employee and guest requests in a professional, courteous and timely manner, without exceptionCollaborate on new ideas and initiatives with team members and managementResearch suggestions and book reservations for entertainment, tickets, dining and travelRecommend household service professionals and pet care providersSuggest and purchase gifts and flowersProduct comparison and information researchAs time allows host tabling events onsite at client location to create awareness of the programAs time allows support campus celebrations with set-up Other duties as assignedManage and prioritize multiple tasks daily Ability to exceed productivity and quality standardsExcellent Written and Oral Communication Skills Ability to adhere to schedule Ability to flex weekly work schedule to meet business needsPositive, outgoing, and attentive demeanorDesire for continuous learning and developmentFlexibility to adapt to changing tasks and priorities Requirements Must be able to manage and prioritize multiple tasks daily and have excellent written and oral communication skillsStrong knowledge and familiarity with navigating the surrounding Boston area via carComfortable handling with a high volume of errands requests2+ years of customer service experience; prior front desk, concierge, or other hospitality experience preferredValid driver's License and clean driving recordKnowledge of MS office, Microsoft Word, Internet searching, and keyboarding Must have reliable transportation and impeccable driving record Benefits Medical, dental, vision Insurance starting the first day of the month after hireLong term and short-term disability insurance paid for by Circles401k with matchLife insurance and short/long term disability insurance paid for by CirclesUp to 15 days of PTO your first yearPaid holidaysAccess to discount programs30 day paid sabbatical every five yearsHSA/FSA account eligibilityAccess to Employee Assistance Program