Employee Benefits Customer Service Representative (59887)

First State Insurance Agency is a subsidiary of First State Bancshares, providing a strong support network and backing. We are a growing insurance and financial services organization serving most states across the nation, with our home office in Farmington, MO and numerous locations throughout Missouri.

About the role

The Employee Benefits Customer Service Representative will play a critical role on our team, assisting internal teams in delivering first-class benefits solutions through administrative tasks and customer engagement.

Responsibilities

• Engage with customers, colleagues, and supervisors on the phone and in person with a high level of professionalism and respect.
• Perform administrative activities on client accounts, including processing enrollments and eligibility changes.
• Assist with record keeping and files for clients, including logging activities and documents in the agency management system and maintaining client disclosures for group accounts.
• Attain a thorough understanding of internal processes and team members' responsibilities to accurately and effectively provide services to clients.
• Understand new case submissions and renewal transitions to assist the internal team throughout the entire process.
• Prepare requests for proposals by organizing data for quotes and reviewing current plan designs.
• Work with the Account Manager in reviewing proposal requests and obtaining additional information needed for quotes.

Qualifications

• Excellent customer service skills.
• Proficient in Microsoft Office.
• Exceptional written and verbal communication skills.
• Willingness to pass and maintain a Life & Health insurance license.
• Strong sense of punctuality and attendance.
• High school diploma or GED.

Skills

Being a "First Stater" means you:

• Roll up your sleeves and dig in, working hard and doing your best.
• Enjoy learning new skills and are always eager to improve.
• Help the team by being a great teammate.
• Are passionate about making a difference in the lives of customers and communities.
• Consistently find new ways to improve our organization.

Benefits

• Competitive pay and benefits package with a variable compensation program based on team performance.
• 401(k) with a generous employer match benefit.
• Helpful, qualified, and available leadership.
• A caring, stable work environment.