Employee Benefits Coordinator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. This position serves as the secondary service contact for the Account Manager and acts as support for the benefits department in Jacksonville and Tallahassee, FL.

About the role

This position is primarily responsible for assistance with data entry and day-to-day servicing under the supervision of the Department Team Leader and Account Managers as assigned. Works closely with all department teammates to ensure day-to-day service needs are met.

Responsibilities

• Operate a personal computer and appropriate software packages, demonstrating above-average skills with MS Excel, PowerPoint, and Word documents.
• Respond to all emails within 24 hours of receipt.
• Draft, construct, and review various reports for customer/prospect presentations, including demographic and financial analysis as assigned.
• Manage and maintain the Benefits Account Management (BAM) System.
• Maintain monthly expiration reports.
• Create and deliver monthly customer communications as needed.
• Assist Account Managers with the annual renewal process, census preparation, open enrollment, and new business implementation on all assigned accounts.
• Maintain effective information management between Account Manager, Producer, Customer, and Carrier through all applicable means of communication.
• Ensure all applicable data is kept accurate and files are maintained in BAM.
• Promote teamwork, a positive attitude, and commitment to department/agency goals.
• Follow Agency guidelines, policies, and procedures.
• Obtain a full working knowledge of Benefits action items, activities, and cases.
• Assist and support the benefits team with open enrollment meetings and materials, including creating employee benefits guides and flyers.
• Obtain a full working knowledge of BAM/AMS Policy coding, Producer/Carrier Commission splits.
• Be responsible for the completion of any assigned projects.
• Perform other duties as assigned by the EB Team leader.

Requirements

• High School diploma or equivalent.
• Computer literate and proficient with MS Office Suite.
• Exceptional telephone demeanor and email etiquette.
• Ability to maintain a high level of confidentiality.
• Professional business attire.

Qualifications

• Preferred Associate’s or bachelor’s degree.
• Willing to obtain Florida 2-15 license and satisfy licensing continuing education requirements once obtained.

Benefits

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts, and more.

Not all benefits are reflective of every position. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.