Employee Benefits Content Designer (Contractor)

About the role

Join Alera Group's Transformation Office and help shape the future of how our Employee Benefits teams work. This is a temporary, project-based contract opportunity expected to last approximately two years, supporting a large-scale enterprise transformation initiative. As a BenefitPoint Training & Content Specialist – Employee Benefits, you'll create the training materials, process documentation, and user resources that support BenefitPoint and related EB tools and business processes. You'll help translate new workflows and system functionality into practical resources that enable colleagues to confidently adopt new systems, standardized processes, and new ways of working. The role will partner closely with operations leaders, subject matter experts, configuration analysts, and implementation teams throughout the transformation.

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed in Employee Benefits, Property & Casualty, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Responsibilities

• Develop and maintain BenefitPoint training materials, including user guides, job aids, quick reference guides, and other learning resources.
• Create SOPs, process maps, workflow documentation, and user-friendly instructions supporting enterprise EB processes.
• Translate business requirements and complex system functionality into clear, practical content for colleagues.
• Partner with configuration analysts and subject matter experts to document system changes and evolving workflows.
• Support BenefitPoint implementations, conversions, upgrades, and adoption activities.
• Maintain the BenefitPoint and supporting tools learning library, including content governance and version control.
• Update training and process documentation as system functionality and business processes evolve.
• Help drive consistent workflows and standardized practices across Employee Benefits teams.

Requirements

• Bachelor's degree or equivalent combination of education and relevant work experience
• 5+ years of content development experience
• 3+ years of experience delivering technical training
• Strong understanding of Employee Benefits insurance operations
• Excellent organizational and documentation skills
• Strong written, verbal, presentation, and facilitation skills
• Experience creating training materials using Microsoft Office and learning technologies
• Ability to simplify complex technical concepts for different audiences

Skills

• Hands-on experience with Vertafore BenefitPoint and Employee Benefits workflows
• Experience creating SOPs, process maps, job aids, system documentation, and training content
• Experience supporting BenefitPoint implementations, conversions, upgrades, or enterprise transformation initiatives
• Knowledge of adult learning, change management, and user adoption practices
• Experience partnering with operations, technology, configuration, and implementation teams

Pay

The anticipated hourly rate for this contract position is $60.00–$75.00 per hour, based on experience, qualifications, and relevant expertise.

Schedule

This is a full-time, temporary contract position expected to last approximately two years. The role is primarily remote, with occasional travel to Alera Group offices or project locations as needed.