Content Writer, Contractor

Location: USA - Remote

Term: 6-month contract

For remote roles, occasional travel to the Mississauga and/or Salt Lake City office will be required for onboarding, team events, and semi-annual or annual team meetings.

About the role

At PointClickCare, our mission is to help providers deliver exceptional care. As a leading health tech company, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations. We reinvest a significant percentage of our revenue into research and development, ensuring our team has the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into daily workflows, collaboration is enhanced, outcomes are improved, and every team member can maximize their impact. We prioritize AI expertise in our hiring practices and invest in training and development to nurture innovation throughout the employee journey.

Responsibilities

• Create user-centered content that simplifies complex language and processes while maintaining consistent writing style and standards.
• Author and maintain assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
• Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
• Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
• Work effectively in agile environments, understanding agile tools and methodologies, and advising colleagues on agile practices.
• Manage relationships within project teams, communicating clearly to prioritize user needs and clarify mutual commitments.
• Use basic data analysis to make informed content decisions and summarize findings effectively.
• Research and interpret topics to develop ideas and solutions, utilizing AI tools to improve efficiency in drafting, editing, and brainstorming while ensuring accuracy and brand voice consistency.
• Write clear, user-friendly dialogue and microcopy following established voice and pattern guidelines.
• Collaborate with Product Leaders and Engineers to write UI content for sustaining product updates, including dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages.
• Manage the content release calendar, write technical help files, and oversee the Help Center, Resource Hub, and Help File build process, including QA, deployment, and release.

Requirements

• Bachelor’s degree or equivalent education/training in English, UX writing, technical communications, or journalism.
• Strong XML and HTML experience for creating and formatting content within software UI and help systems.
• Experience in content writing within product-focused or technical environments.
• Skilled in structuring language for XML and JSON formats.
• Experience with content management systems (CCMS) and agile development workflows.
• Proficiency using AI tools for content drafting and editing.
• Experience writing instructional, technical, and UX content tailored to audience needs.
• Background working in agile development with cross-functional teams, including Product Management and Engineers.
• Domain knowledge in healthcare software, EHR, or PointClickCare is a plus.
• Self-directed with excellent communication and presentation skills, effective working both independently and collaboratively.
• Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, and Smartsheet is a plus.
• Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
• Portfolio showcasing instructional content and UI microcopy samples.

Pay

Hourly pay rate: $43.10 - $47.86 USD