Employee Benefits Advocate (Remote)

About the Role

This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support. We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment.

Responsibilities

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Take accountability for entire process from receipt of work to resolution
• Work under general supervision following established procedures

Qualifications

• Service Center and/or Customer Service Experience is Required
• Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required
• Strong customer-centric mindset
• Must be comfortable with technology – we are a technology company!
• Competitive, team player who strives for excellence
• Strong interpersonal skills to find success in every opportunity
• Exceptional phone etiquette and communication skills

Requirements

• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
• Ethernet Cable Connection Highly Recommended

Training

Businessolver will provide a comprehensive training program prior to “going live”. All training sessions will be completed from the convenience of your home office.

Pay & Schedule

• Available 8 hour shifts are Monday - Friday, between 9 AM - 7:00 PM CST
• Start Date: August 17th, 2026
• Pay: $20/hour

Benefits

If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/